Customs Import Compliance Specialist

Expeditors; Brisbane (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Paid Vacation

Holidays

Flexible Days

401(k) Retirement Plan

Health Savings Account

Life and Disability Insurance

Paid Parental Leave

Educational Assistance

EAP

Job summary

Expeditors is seeking a U.S. Customs Compliance professional to ensure import operations meet regulatory standards and provide accurate, timely reporting.

You will conduct daily reviews via IDMA, monitor 3461/7501 rejections, and lead training for entry personnel while staying current on 19 CFR, HTSUSA, and OPS procedures. Candidates must hold a Customs Broker’s License, have 3 years’ brokerage experience, and demonstrate strong analytical, communication and organizational skills, plus MS Office

Qualifications

• Customs Broker’s License is required.

Responsibilities

• Prevent late files and ensure proper reporting.

Skills

Analytical ability

Customer service

Communication

Organizational skills

Research

Problem solving

Cross-functional collaboration

Education

Customs Broker’s License

Tools

MS Office

Power Automate

Microsoft Copilot

M365

APIs & Integrations

Job description

• Compensation: USD 22.00 - USD 30.00 - hourly

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service‑based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

To proactively ensure import department meets the highest standards of import Customs compliance.

Major Duties and Responsibilities:

Compliance

• Prevent late files/payments by ensuring proper use of the statement management reports.
• Monitor filing of Triennial Status Reports and fees; pay annual permit fee, as directed by CHQ.
• Ensure Employee reporting is handled in accordance with 19 CFR 111.28 through the Branch ER Contact.
• Assist in the enforcement of Expeditors’ Brokerage Operational Process Standards, policies and procedures.
• Review all Powers of Attorney received by the branch for validity, and review attached Importer Questionnaire for completeness; upload valid POA and Importer Questionnaire into the POA Tool.

Internal Reviews and Monitoring

• Conduct daily reviews via IDMA (Import Daily Monitoring Application) in accordance with Expeditors’ Import Daily Monitoring Program. Derive training topics from results.
• Monitor customs rejections (3461 and 7501) in a spreadsheet format. Report results to the U.S. and Canada Customs Compliance Manager in the annual Self-Audit. Derive training topics from results.
• Complete annual Self-Audit, as administered by CHQ.
• Conduct 361 reviews
• Assist Branch Compliance Manager with ensuring the all monitoring reports are reviewed timely.

Information

• Ensure that branch employees are kept up to date on Customs and OGA related developments. Read daily publications of Broker Power’s International Trade Today, CSMS Messages from CBP, local customs publications (eg. Pipelines, Public Bulletins, etc.). Visit customs and OGA websites on a regular basis. Ensure familiarity with Customs’ Informed Compliance Publications.
• Maintain current editions of required reference materials. These materials include 19 CFR, local Customs Pipelines or Bulletins, HTSUSA, Customs Info, Explanatory Notes.
• Meet with Customs on a regular basis; establish relationship and obtain feedback regarding branch standing with local Customs. Communicate with Customs and Other Government Agencies regarding compliance issues as needed.
• Attend monthly Brokerage/Compliance Managers’ Conference Calls.
• Meet regularly with export Customs compliance counterpart.

Post Entry

• Ensure proper and timely filing of PSCs, protests, petitions, supplemental duty tenders, etc., in accordance with regulatory, OPS and CHQ guidelines.
• Report all penalties and liquidated damages to U.S. and Canada Compliance Manager.
• Manage all post entry activities, from start to finish, using PEAR.
• Ensure proper handling/monitoring of all TIB entries. Notify clients of a TIB status at least three times during the course of a bond. Use the form letter provided in OPS Manual.

Training

Prepare and hold training sessions on a regular basis for entry personnel. Topics should be based on the following:

• Issues apparent on customs reject spreadsheet
• Problems discovered during the daily reviews (IDMA)
• New customs/OGA developments and procedures
• Assist entry personnel with compliance-related questions and issues.

Qualifications

• Customs Broker’s License
• 3 years' experience in U.S. Customs brokerage
• Strong analytical ability
• Strong working knowledge of CFIT and Expeditors' import applications
• Proficiency in the following software products:
• MS Office - Word, Excel, Access, Power Point
• Customs business understanding; current customs environment
• Strong understanding of 19 CFR (Parts 1 – 199) and the HTSUSA
• Customer service skills to deal with branch personnel and external customers; ability to work effectively across all levels of an organization interfacing with supervisors, peers and clients
• Organizational skills to manage multiple tasks to completion simultaneously
• Research skills, problem solving and follow-up skills
• Ability to relate to clients, Customs and other government officials, and employees at all levels
• Hands‑on knowledge of Operational Process Standards desk procedures
• Ability to articulate clearly through written and oral presentation

Technical Skills

• Strong understanding of software development principles.
• Experience with automation platforms such as Power Automate.
• Experience with Microsoft Copilot and M365 technologies.
• Familiarity with data structures, APIs, integrations, and system architecture.
• Basic understanding of AI, machine learning, LLMs, and prompt engineering.
• Ability to troubleshoot technical issues independently.

Business Skills

• Strong analytical and problem‐solving abilities.
• Ability to understand complex operational processes.
• Experience translating business requirements into technical solutions.
• Excellent communication and stakeholder management skills.
  

Preferred Qualifications

• Experience developing automations, applications, or digital solutions.
• Experience leading cross‑functional projects.
• Experience working in operations,logistics, finance, or enterprise shared services environments.
• Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Additional Information

Expected Hourly Range: $24.00 – $30.00

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• PaidSick Time(accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

May be eligible for bonus following first year of continuous employment in position.