Customer Service Representative - Customs Brokerage

FreightPath, Inc.; Federal Way, Northern (WA, KY); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid Vacation

Holidays

Flexible Days

Paid Sick Time

401(k) Matching

ESPP

Health Savings Account

Life Insurance

Parental Leave

Dependent Care FSA

EAP

Training and Development

Educational Assistance

Job summary

Expeditors is seeking a Customer Service Representative for customs brokerage in Seattle, WA. This full-time role supports smooth customs processes and timely data entry, ensuring accurate client billing and regulatory compliance across ocean, road, and air shipments.

As a Fortune 500 global logistics leader headquartered in Seattle, Expeditors offers a professional, growth-oriented environment with strong internal promotion culture and comprehensive benefits.

Qualifications

• Role requires strong customer service capabilities.
• Experience with data entry and billing is a plus.
• Good knowledge of customs brokerage process and regulations.

Responsibilities

• Ensure smooth and timely customs process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Custom files and reporting.
• Ensure accurate and timely client billing.
• Interpret Desk Level Operating Procedure for import/export instructions.
• Transfer customs declaration information into the customs entry system.
• Verify customs declaration information and submit to customs authority.
• Ensure compliance at all times to regulations.
• Understand elements of customs process including classification, valuation, origin.
• Understand ocean, road and air documentation process.
• Pro-active approach, strong organizational and computer skills.

Skills

Customer service

Data entry

Communication

Organizational skills

Computer skills

Tools

Customs software

ERP system

Job description

Customer Service Representative - Customs Brokerage

• Full-time
• Compensation: USD 25 - USD 28 - hourly

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

• Ensure smooth and timely customs process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Custom files and reporting
• Ensure accurate and timely client billing
• Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customers'instructions and expectations.
• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Ensure compliance at all times to regulations
• Good knowledge of customs brokerage process, customs legislation - especially with regards to classification, valuation and origin
• Understanding of ocean, road and air documentation process
• Effective interpersonal skills
• Pro-active approach, strong organizational and computer skills

Expected Salary: $25-$28/hour

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire)
• Holidays (10)
• Flexible Days (2)
• PaidSick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.