Customs Brokerage Supervisor

Expeditors; Aurora (CO); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Paid Vacation

Holidays

401(k) Retirement Savings Plan with a

Employee Stock Purchase Plan (ESPP)

Health Savings Account (HSA)

Life and Disability Insurance

Job summary

Expeditors is seeking a seasoned Customs Broker Manager in the United States (Colorado, Aurora) to lead a small team, ensure regulatory compliance, and drive efficient customs operations. The role emphasizes supervision, training, and collaboration with finance, compliance, and sales to meet department goals.

The candidate will mentor staff, oversee work allocations, and maintain performance standards across the team while promoting Expeditors’ culture of integrity and customer service

Qualifications

• Minimum 3-5 years of Customs Broker’s experience including a minimum of 1-2 years in a management level.
• Proven supervisory attitude.
• Good market and product knowledge.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Responsibilities

• Identify with manager, develop and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company’s mandatory training within the first 6 months
• Participate in staff appraisals and ensure clear job descriptions and structured development plans
• Contribute to weekly department meetings with the team
• Review department goals and business plans with the team to ensure buy-in and accountability
• Monitor compliance with internal and external regulations and policies
• Assist in customs-related tasks and system reporting as required
• Support the manager in customer sales retention and CRM reporting

Skills

Supervisory experience

Customs knowledge

Communication skills

Leadership

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

18,000 trained professionals

300+ locations worldwide

Globally unified systems

At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 27 percent of our staff of 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they’re chances to grow, thrive, and do what you love.

• Identify with manager, develop and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company’s mandatory training within the first 6 months

Support the manager where needed:

• Participate to staff appraisals, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.
• Contribute to the effective weekly department meetings with team.
• Review department goals and business plan periodically with team to ensure buy-in and accountability.

Operations:

• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS)and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively

Supervise operations:

• Customs import stat1 (daily)

Support the manager in the following areas:

• Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizations
• Monitor duty deferment usage and levels
• Monitor license/visa applications
• Ensure all documentation present for archiving purposes
• Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)

Customer: Support the manger and or the sales department where needed:

• Make 5 calls per week – Retention/Sales
• Ensure all new business is transitioned correctly
• Report all calls - sales and retention activities in CRM
• Issuance of customs proposal

Finance:

• Follow up the customs guarantee for various operations
• Follow up refunds with customs authoritiesEnsure every account has a credit limit and check for credit extension when needed
• Department P&L – review, identify, plan

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for allemployees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride,Resolute, Sense of Humor, and Visionary.

Systems:

• Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)
• Be open to implementing new system changes and enhancements with your team.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your team.
• Audit of files in accordance to AEO
• Management of customs system
• Send client report requests through the available database (expo request, expo reporting)

Qualifications

• Minimum 3-5 years of Customs Broker’s experience including a minimum of 1-2 years in a management level
• Proven supervisory attitude.
• Good market and product knowledge.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Additional Information

Expected base salary: $57,000.00

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• PaidSick Time(accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.