Customs Brokerage Customer Service

Expeditors; Elkridge (MD); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Paid Vacation

Flexible Days

401(k) Retirement Savings Plan

Health Savings Account

Employee Assistance Program

Job summary

A logistics company located in Elkridge, Maryland, is seeking a dedicated Customs Brokerage team member to ensure the timely handling of freight. Responsibilities include managing customs processes, ensuring compliance with regulations, and providing high-quality customer service. The ideal candidate has knowledge of customs legislation, excellent organizational skills, and related experience. A competitive salary of $21-$24 per hour is offered, alongside various employee benefits, including paid vacation and health savings plans.

Qualifications

• 6 months to 1 year related experience and/or training.
• Understanding of ocean and air documentation process.
• Knowledge of air, road and ocean transport.

Responsibilities

• Ensure smooth and timely customs process flow.
• Ensure accurate and timely client billing.
• Interact with customs authorities to address any issues/questions.

Skills

Good knowledge of customs brokerage processes and systems

Good knowledge of customs legislation

Good knowledge of incoterms

Effective interpersonal skills

Strong organizational skills

Education

Related experience or equivalent combination of education

Job description

Expeditors is a leader in the international transportation industry and has opportunities for motivated team players who are looking for a challenging and rewarding place to work. Expeditors culture of organic growth and promotion from within, combined with a strong management team and unique compensation structure, continuously attracts the highest caliber employees.

By recruiting, motivating and retaining the best personnel in the business, we feel we will keep our leadership position in the marketplace. Our business is quality customer service and our people are what make that happen. We hire individuals based on attitude and train them for the skills it takes to make a successful career here. As part of their career development and overall job evaluation, our employees are required to take a minimum of 52 hours of training per year.

Job Description

Scope of Position:

Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.

Major Duties and Responsibilities:

• Ensure smooth and timely customs process flow.
• Ensure accurate and timely client billing.
• Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Ensure accurate and timely data entry into our operating system.
• Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
• Assist with verification of customs declaration information and the submission of such to the customs authority.
• Track and trace Customs files.
• Interact with customs authorities to address any issues/questions that may arise during the clearing process.
• Attend any customs inspections or present documents to customs authorities when such are requested.
• Act as the liaison between the customs authorities (or other government agencies and customers)
• Ensure timely customs clearance of cargo to customer for Import and Export shipments.
• Verify documents received for Import and Export customs purposes are compliant and correct.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with customs officers.
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods.
• Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Good knowledge of customs brokerage processes and systems
• Good knowledge of customs legislation, especially with regards to classification, valuation and origin.
• Understanding of ocean and air documentation process.
• Knowledge of air, road and ocean transport.
• Good knowledge of incoterms
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro‑active, strong organizational skills.

Additional Information

Expected base salary $21-$24 per hour

May be eligible for bonus following first year of continuous employment in position.

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• PaidSick Time(accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.