Senior Customs Entry Writer

Clutch Global Logistics, Inc.; Lombard (IL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401k Savings Plan

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Job summary

A logistics company based in Lombard, IL is looking for a Full-Time Customs Entry Writer. The ideal candidate will manage customer experiences, ensure compliance with customs regulations, and work both remotely and in the office. Experience with CargoWise and customs operations is preferred. The role offers competitive compensation and comprehensive benefits including health and dental insurance.

Qualifications

• Positive attitude with excellent customer service skills.
• Ability to manage multiple priorities and work independently.
• At least 2 years experience in customs broker operations preferred.
• Team player with collaborative mindset.

Responsibilities

• Manage the customer experience to ensure satisfaction.
• Process ISF entries and customs clearance for shipments.
• Ensure compliance with internal policies and regulations.
• Customs clearance of air, ocean, road, and rail shipments.
• Process all entries via ABI in a compliant manner so that all CBP and other government agency requirements are fulfilled.
• OGA processing.
• Obtain Freight Release.
• Facilitation and management of duty payments and ACH account.
• Classification of goods and rating of commercial invoices.
• Interface with U.S. Customs and any other government agencies.
• Ensure compliance with Clutch Global Logistics, Inc. internal policies and procedures.
• Recommend solutions to drive efficiencies and foster continuous growth.
• Manage deliveries of LCL and air freight from US port/airport to customer door as needed

Skills

Customer service

Problem-solving

Time management

Collaboration

Adaptability

Information Technology Fluency

Building Trust

Adaptability

Information Technology Fluency

Tools

CargoWise system

Job description

Job Type: Full-Time (No Travel Required)

Type: HYBRID - 1-2 days in office and rest work from home

Company: Clutch Global Logistics, Inc.

Work Location: Remote and 555 Waters Edge Ste 115 Lombard, IL 60148

Basic Overview of Role and Responsibilities:

The successful candidate will assume responsibility for the below function.

• Manage the customers experience and work to ensure a happy and positive review
• Process all ISF (Import Security Filing) entries
• Assemble entry packets for submission to Customs and approve applicable documentation
• Customs clearance of air, ocean, road, and rail shipments
• Process all entries via ABI in a compliant manner so that all CBP and other government agency requirements are fulfilled
• OGA processing
• Obtain Freight Release
• Facilitation and management of duty payments and ACH account
• Classification of goods and rating of commercial invoices
• Interface with U.S. Customs and any other government agencies
• Ensure compliance with Clutch Global Logistics, Inc. internal policies and procedures
• Recommend solutions to drive efficiencies and foster continuous growth
• Manage deliveries of LCL and air freight from US port/airport to customer door as needed

General Traits Needed for Success:

The ideal candidate will possess and display the below attributes.

• Positive Attitude - Maintains a good outlook toward work, coworkers, and customers; Displays excellent customer service and leaves customers smiling; Strives to affect others positively.
• Work Standards - Consistently establishes work processes to achieve a high level of productivity and superior results; Overcomes obstacles to finish the assignment; Accepts responsibility for all outcomes of one's work; Recognizes shortcomings and works to overcome and improve; Learns from failures but is not deterred by them.
• Managing Work - Balances multiple and often conflicting priorities; effectively manages time; Ability to multitask.
• Initiating Action - Acts proactively to solve problems even if they may not be directly their own; Develops new ideas and solutions without prompting; does not wait for direction; Identifies solutions proactively; Exceed job requirements.
• Decision Making - Able to operate in an autonomous environment; works well under pressure; Balances multiple and often conflicting priorities; Comfortable with asking for help; Uses logic to think through decisions; Consistently attempts solving problems/making decisions prior to seeking help.
• Collaboration - Works effectively in a team; Facilitates mutually beneficial relationships; Strives to achieve team goals; Able to put personal differences aside for the benefit of the team; Proactively offers to help.
• Building Trust - Dedicated to honesty; Hold to commitments; Earns the trust of others both internally and externally. Gives respect and compassion.
• Adaptability - Views changes and new situations as opportunities for learning or growth; Has a positive attitude and overcomes challenges; Flexible and able to quickly and effectively modify to cope with work environment changes; Alters ineffective behaviors accordingly.
• Information Technology Fluency - Comfortable with most basic productivity hardware and software; Basic ability to manipulate, store, delete, copy, and move digital files; Intermediate knowledge of Word, Excel, Outlook, and PowerPoint.

Experience of an Ideal Candidate:

It is preferred, but not required, that candidates have the following:

• Related professional experience working with CargoWise system
• At least 2 years of experience as an entry writer or in customs broker operations
• Experience with classifying goods
• Experience with OGA filings

Compensation:

• Salary
• Potential for Individual Performance Bonus
• Potential for Team Performance Bonus
• Annual Corporate Sponsored 401k Contributions

Benefits:

• Paid Time Off (PTO)
• 401k Savings Plan (Traditional & Roth Plans)
• Annual Corporate Sponsored 401k Contributions
• Health Insurance - employee and dependents PPO & HMO offered through Blue Cross Blue Shield (Majority Funded by Employer)
• Dental Insurance - employee and dependents (Fully Funded by Employer)
• Vision Insurance - employee and dependents (Fully Funded by Employer)
• Short-term & Long-term Disability Insurance (Fully Funded by Employer)
• Group Life Insurance (Fully Funded by Employer)
• Various Additional Perks & Benefits

Equal Employment Opportunity Statement: Clutch Global Logistics, Inc. is an equal opportunity employer and welcomes applications from diverse candidates.