Customs Brokerage Supervisor

General Noli Forwarding & Logistics; Hempfield Township (Westmoreland County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid time off (PTO)

Job summary

General Noli USA Inc. seeks an experienced Customs Brokerage Supervisor in Jamaica, NY to lead a team of entry writers and manage high-volume clearances.

You will ensure strict CBP and PGA compliance, oversee ACE/ABI processing, and mentor staff while coordinating with internal departments and trucking partners to keep cargo moving efficiently. The role demands strong organization, problem solving, and a proactive approach to resolving holds and inquiries, with on-site work at Jamaica office and

Qualifications

• High school diploma or GED required.
• 3–5 years of hands-on experience in customs brokerage.
• Leadership experience in an operational brokerage team preferred.
• CHB license strongly preferred but not required.

Responsibilities

• Lead and schedule entry writers to maintain accuracy and productivity.
• Oversee daily processing, auditing, filing, and billing of customs entries via ACE/ABI.
• Ensure strict adherence to CBP regulations, ISF, and HTSUS classifications.
• Manage specialized clearances for PGA including FDA, USDA, APHIS, TTB, FSIS, TSCA, Fish & Wildlife, and EPA.
• Proactively resolve holds, government inquiries, exam delays, and disputes to minimize disruptions.
• Issue Delivery Orders, coordinate cargo inspections, and collaborate with internal teams and trucking partners.
• Serve as primary contact for key accounts on tariffs, regulations, and duty rates.

Skills

Team Leadership

Regulatory Compliance

Attention to Detail

Communication Skills

Education

High School Diploma or GED

Tools

Editrade

CargoWise

ACE/ABI systems

Job description

General Noli USA Inc., headquartered in Modena, Italy, is a global leader in freight forwarding and logistics. With over 125 years of industry expertise, we are proud to be part of a prestigious logistics group offering comprehensive import/export services, customs brokerage, and third-party warehousing solutions worldwide.

Location: Jamaica, NY 11434

Job Type: Full-Time, Permanent

Work Arrangement: On-site (Hybrid options may be considered post-probation)

Job Summary

We are seeking an experienced and leadership-driven Customs Brokerage Supervisor to oversee our daily operations for customs brokerage department in Jamaica, NY. In this role, you will lead a team of entry writers, manage high-volume customs clearances, and ensure strict compliance with U.S. Customs and Border Protection (CBP) and Partner Government Agencies (PGAs). The ideal candidate combines technical trade expertise with a passion for mentoring team members and solving complex logistics challenges.

Key Responsibilities

• Team Leadership: Train, evaluate, and schedule entry writers while maintaining team productivity, accuracy, and high ethical standards.
• Operational Oversight: Oversee the daily processing, auditing, filing, and billing of customs entries via ACE/ABI systems to ensure timely cargo clearance.
• Regulatory Compliance: Verify strict adherence to CBP regulations, Importer Security Filing (ISF), and U.S. Harmonized Tariff Schedule (HTSUS) classifications.
• PGA Clearance: Manage specialized clearances for Partner Government Agencies including FDA, USDA, APHIS, TTB, FSIS, TSCA, Fish & Wildlife, and EPA.
• Issue Resolution: Proactively manage and resolve customs holds, government agency inquiries, exam delays, and compliance disputes to minimize supply chain disruptions.
• Logistics Coordination: Issue Delivery Orders, coordinate cargo inspections, and collaborate with internal departments and trucking partners.
• Client & Account Support: Act as the primary point of contact for key accounts, offering expert guidance on tariffs, regulations, and duty rates.
• Quality Assurance: Conduct thorough self-audits to ensure all customs formalities are met before closing files, staying current on all industry updates.

Qualifications & Requirements

• High School Diploma or GED required
• Experience: 3–5 years of hands-on experience in customs brokerage
• Leadership: Proven track record of managing, coaching, or leading an operational brokerage team preferred.
• License: A valid Customs Broker License (CHB) is strongly preferred but not required.
• Software Skills: High proficiency in trade software (e.g., Editrade, CargoWise) and Microsoft Excel.
• Industry Knowledge: Deep understanding of HTSUS classification, entry types, and diverse PGA regulations.
• Soft Skills: Highly organized, team-oriented, able to multitask effectively, and possesses strong professional integrity.
• Availability: Must be able to work on-site at our Jamaica, NY office (near JFK).
• Competitive salary package
• Comprehensive Medical, Dental, and Vision Insurance.
• Flexible Spending Account (FSA) & Health Savings Account (HSA).
• 401(k)
• Paid time off, Vacation, Sick Leave, and PTO
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Flexible Spending Account (FSA) & Health Savings Account (HSA)