Customs Brokerage Operations Manager - Freight Forwarding

GEODIS; Philadelphia (Philadelphia County); On-site; USD 95,000 - 130,000; Full time

Job summary

GEODIS is seeking a Customs Brokerage Operations Manager – Freight Forwarding to direct import/export operations and ensure compliant, productive, and profitable performance. You will lead a team, onboard customers, and maintain key client relationships in a fast-paced environment.

The role emphasizes issue resolution, root-cause analysis, and ongoing process improvement within a global logistics context.

Qualifications

• Minimum 4 to 7 years relevant experience in the industry.
• Licensed Customs Broker strongly preferred.
• Proficient with Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to read, analyze, and interpret regulations.
• Ability to write reports and procedure manuals.

Responsibilities

• Direct the import and/or export operations of the department and related functions.
• Facilitate daily communication with teammates and resolve day-to-day issues.
• Lead troubleshooting to analyze root causes and implement solutions.
• Monitor team productivity and assign workload.
• On-board new customers and maintain Customer Relationships.
• Manage employees including interviews, training, evaluation and coaching, and attendance.
• Review daily reports to eliminate errors, including financial reports.
• Maintain SOPs for customers.

Skills

Problem solving

Leadership

Effective communication

Report writing

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Customs Brokerage Operations Manager – Freight Forwarding

The Customs Brokerage Operations Manager - Freight Forwarding is responsible for directing the import and/or export operations of the department and related functions of the station while maintaining a compliant, productive and profitable operation.

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Facilitate daily communication with teammates, providing support to resolve day to day issues and escalations
• Lead troubleshooting efforts that analyze root causes and implement solutions
• Monitors team productivity and assigns new accounts or daily workload
• On-boarding new customer
• Maintains Customer Relationship
• Manages employees including interview, training, evaluation and coaching, as well as time and attendance for the team
• Reviews daily reports to eliminate errors, including financial reports
• Maintain SOP for customers

What you need:

• Minimum 4 to 7 years relevant experience and/or training in the industry; or an equivalent combination of education and experience
• Licensed Customs Broker strongly preferred
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Effective presentation skills
• Problem Solving complex issues
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community
• + more!