Customs Brokerage Manager

Expeditors International; Columbus (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid Vacation

Holiday

Sick Time

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Development

Growth opportunities within theCompany

Employee Referral Bonus

Job summary

Expeditors International is seeking a Customs Broker specialist to advance our brokerage product through operations, finance, sales, people, systems, and culture in alignment with company policies.

You will ensure proper classification for all shipments, monitor duty deferment, licenses, and new business transitions, while maintaining strong client relationships and supporting compliance training and process improvements.

Qualifications

• Written and verbal communication skills.
• Leadership abilities.
• Leading change and adapting to evolving processes.
• Analytical thinking and problem solving in complex trade scenarios.
• Strategic planning for global logistics operations.
• Knowledge of the global logistics industry and regulatory landscape.
• 3-5 years of Customs Broker’s specific knowledge.
• Customs Brokers License and credentials.

Responsibilities

• Ensure accurate classification instructions for all shipments for all customers.
• Monitor duty deferment usage and levels.
• Monitor license/visa applications.
• Ensure all new business is transitioned correctly.
• Conduct regular client interactions to support retention and sales.
• Maintain positive relationships with Trade Compliance Manager and support compliance trainings.
• Promote productivity tools and systems usage.
• Audit files according to AEO requirements.
• Coordinate refunds with customs authorities.
• Manage customs system operations and data reporting.
• Provide client reports and respond to data requests.
• Be open to implementing system changes and enhancements.
• Support staff appraisals and goal setting.

Skills

Written and verbal communication

Leadership

Leading change

Analytical thinking

Problem solving

Strategic Planning

Global logistics industry knowledge

Education

Customs Brokers License

3-5 years of Customs Broker’s knowledge

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

To further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

Tasks and Duties

Ensure all classification instructions for all shipments for all customers.

Monitor duty deferment usage and levels.

Monitor license/visa applications.

Ensure all new business is transitioned correctly.

Make 2 F2F calls per week – Retention/Sales

Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Promote productivity tools (e.g., using edoc, process management, customsware usage/Expo customs.

Audit of files in accordance to AEO

Follow up refunds with customs authorities.

Management of customs system

Send client report requests through the available database (expo request, expo reporting)

Provide content for customer reviews – duty/vat,

Be open to implementing new system changes and enhancements into your department.

Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative

Assist supervisor and key staff with goal setting and monitoring development.

Qualifications

This section lists desired qualifications for the job and may be edited to the specific job role.

Written and verbal communication skills

Leadership

Leading change

Analytical thinking

Problem solving

Strategic Planning

Global logistics industry knowledge

3-5 years of Customs Broker’s specific knowledge

Customs Brokers License

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus