Customs Brokerage Manager

Expeditors; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Employee Referral Bonus

Job summary

Expeditors in Columbus, OH, is seeking a skilled Customs Brokerage professional to advance the marketplace by focusing on operations, finance, sales, people, systems, and culture in alignment with company policy. You will ensure accurate classification, monitor duties and licenses, and oversee smooth onboarding of new business.

The role emphasizes adherence to regulations, collaboration with the Trade Compliance Manager, and ongoing system enhancements to support client reporting and compliance

Qualifications

• Written and verbal communication skills are essential.
• Listening and presentation skills are required.
• Strong leadership with emotional intelligence.
• Ability to lead change and adapt in a dynamic environment.
• Analytical thinking and problem solving abilities.
• Strategic planning and global logistics knowledge.
• 3–5 years of customs brokerage knowledge and license required.

Responsibilities

• Classify shipments per instructions for all customers.
• Monitor duty deferment usage and levels.
• Monitor license and visa applications.
• Ensure smooth transition of new business.
• Provide content for client reports and reviews.
• Support compliance trainings and audits.
• Manage customs systems and data integrity.

Skills

Written & verbal

Listening skills

Leadership

Emotional intelligence

Leading change

Adaptability

Presentation skills

Analytical thinking

Problem solving

Strategic planning

English proficiency

Global logistics

Customs broker knowledge

Education

Customs Broker License

3–5 years in customs brokerage

Job description

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

To further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

Tasks and Duties

• Ensure all classification instructions for all shipments for all customers.
• Monitor duty deferment usage and levels.
• Monitor license/visa applications.
• Ensure all new business is transitioned correctly.
• Make 2 F2F calls per week – Retention/Sales
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
• Promote productivity tools (e.g., using edoc, process management, customsware usage/Expo customs.
• Audit of files in accordance to AEO
• Follow up refunds with customs authorities.
• Management of customs system
• Send client report requests through the available database (expo request, expo reporting)
• Provide content for customer reviews – duty/vat,
• Be open to implementing new system changes and enhancements into your department.
• Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative
• Assist supervisor and key staff with goal setting and monitoring development.

Qualifications

• Written and verbal communication skills
• Listening skills
• Leadership
• Emotional intelligence
• Leading change
• Adaptability
• Presentation skills
• Analytical thinking
• Problem solving
• Strategic Planning
• English language proficiency
• Global logistics industry knowledge
• 3-5 years of Customs Broker’s specific knowledge
• Customs Brokers License

Additional Information

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus