Customs Brokerage Corporate Trainer

Livingston International; Town of Amherst (NY); On-site; USD 35,000 - 54,000; Full time

Job summary

Livingston International is seeking a Training Specialist to deliver and implement customs brokerage training across National Service Center and regional teams in the Americas. Reporting to the Senior Director/Manager, National Service Delivery you will assess needs, design programs, and measure impact.

You will collaborate with business leaders, develop job aids, and train new hires while ensuring adherence to policies and ongoing improvement in the training function.

Qualifications

• 3 years of related experience
• Preferred: Associates Degree or post-secondary education
• Working towards CCS designation (CCS) with CSCB or NCBFAA is a requirement, if not already obtained.
• Successful completion of the CCS examination is a mandatory requirement for further advancement.

Responsibilities

• Work with business leaders to determine regional training needs.
• Proactively use metrics to determine training needs for the region.
• Assist with design and development of technical training programs and job aids.
• Deliver technical training to National Service Center staff and regional employees.
• Evaluate training effectiveness and report back, making changes where appropriate.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

Skills

Customs brokerage systems

Analytical skills

Critical thinking

Problem-solving

Public speaking

Team collaboration

Quick learner

Education

Associates Degree or post-secondary education

Job description

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is amarket leaderoffering customs brokerage, international trade consulting,complianceand freight forwardingservices aroundthe world. Livingston has over 3,000 employees at more than 90 key border crossings,sea ports,airports andother strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

Reporting to the Senior Director/Manager, National Service Delivery with dotted line reporting relationship to the North America Operations Training Manager, the incumbent will be responsible for the delivery and implementation of technical skills and knowledge, specifically focused on customs brokerage training for staff primarily in the National Service Center and Client Service Centers in corresponding regions.

KEY DUTIES & RESPONSIBILITIES

• Work with the business leaders to determine individual training needs.
• Proactively use business metrics to determine training needs for their region of responsibility.
• Assist with the design and development of technical training programs and job aids.
• Deliver technical training programs to National Service Center and region employees including a small number of new hires.
• Evaluate the effectiveness of the training delivered and report back to the business and make changes where appropriate.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

• High level of technical expertise in customs brokerage systems with strong performance results.
• Demonstrates a drive to perform at a high standard in all situations ensuring the results meet or exceed the needs.
• Possesses a wide range of knowledge across Livingston's brokerage operations (i.e., Custom Specialist, Release Customs Analyst)
• Strong analytical, critical thinking and problem-solving skills.
• Must be approachable, outgoing, enthusiastic, and positive with the initiative to collaborate to do what needs to be done.
• A quick learner with the willingness to adopt new tools and approaches with the intent to train others.
• Demonstrates self-confidence and an ease to speak in public.

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Preferred: Associates Degree or post-secondary education

CERTIFICATIONS DESCRIPTION

Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.

Successful completion of the CCS examination is a mandatory requirement for further advancement.

COMPETENCIES

Business Acumen and Straight Talk

Inclusion and Collaboration

Customer First Focus

Leading and Developing

Agility

Accountability

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is$25.22 - $38.94 USD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexualorientation, genderidentity, or national origin.

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Job Type:Full Time