Customs Brokerage- Account Representative

GEODIS; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid maternity/ parental leave

Telemedical access

Career development

Fitness class discounts

Volunteer opportunities

Financial wellness programs

Job summary

GEODIS is hiring an Account Representative for Customs Brokerage in the United States. The role serves as the primary customer service liaison and processes Customs and OGA entries for US clearance, with responsibility for data entry in Cargowise/AS400 and HTS classification.

The ideal candidate has at least 3 years in customs brokerage, solid knowledge of US Government Agency requirements, and strong communication and organizational skills to coordinate with customers, carriers, suppliers, and

Qualifications

• Minimum 3 years experience in customs brokerage or an equivalent combination of education and experience.
• Knowledge of U.S. Government Agency requirements.
• Knowledge of U.S. Customs and OGA clearance of freight.
• PC literate with experience with Microsoft Outlook, Word, Access and Excel.
• Excellent written and oral communication skills that demonstrate the ability to develop relationships with a range of customers.
• Excellent planning and organizational skills.
• Ability to read and interpret documents.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions.
• Ability to multitask.
• Mathematical skills essential to ensure accuracy in calculations.

Responsibilities

• Serves as the customer service liaison between the Company and the customer.
• Processes Custom and OGA entries for clearance of goods into the United States.
• Enters notes and requests in Cargowise and/or AS400 system.
• Classifies invoices based on HTS.
• Sends information/document requests to customers, suppliers and agencies as needed.
• Communicates with offices, departments, and teams on customs brokerage issues.
• Files documents in the shipment/reference folder.
• Coordinates shipments with forwarders, steamship lines, airlines and agents.
• Maintains communication with customers, carriers and vendors.
• Assists customers with questions, tracking and tracing.
• Handles accounting processes accurately and timely.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Reading & interpreting documents

Tools

Outlook

Word

Access

Excel

AS400

Job description

Account Representative - Customs Brokerage

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Serves as the customer service liaison between the Company and the customer
• Processes Custom and OGA (other government agency) entries for clearance of goods into the United States
• Opens files, enters notes, information and document requests in Cargowise and/or AS400 system
• Classifies invoice based on HTS (Harmonized Tariff Schedule)
• Sends information/document requests to company's employees, suppliers, service providers and/or U.S. Government agencies as needed
• Communicates with specified offices, departments, and teams on all issues affecting customs brokerage
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number
• Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
• Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
• Convert and verify shipment weight, volume and foreign currency
• Maintain communication with customers, carriers and vendors
• Coordinate pick-ups and invoice files
• Assist customers with questions, complaints, requests, tracking and tracing
• Handles accounting processes accurately and in a timely manner
• Coordination of shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
• Review documentation or issue documents to meet government regulations and carrier regulations
• Must have knowledge of buying/selling rates to ensure profitability
• Ensure email and telephone calls are promptly and politely answered

What you need:

• Minimum 3 years experience in customs brokerage or an equivalent combination of both education and experience.
• Knowledge of U.S. Government Agency requirements
• Knowledge of U.S. Customs and OGA clearance of freight
• PC literate with experience with Microsoft Outlook, Work, Access and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Excellent planning and organizational skills
• Ability to read and interpret documents
• Ability to write routine reports and correspondence
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to multitask
• Mathematical skills essential to ensure accuracy in calculations

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment
• Health, dental, and vision insurance after 30 days of employment
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Opportunities to volunteer and give back to your community
• + more!

Join our Team!

• Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview!