Customs Broker Manager

3M HEALTHCARE; New York (NY); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k)

Bonuses

Job summary

JAS Forwarding USA is seeking a Customs Brokerage Manager to oversee import broker processes, ensure regulatory compliance, and lead a team of entry staff in a fast-paced environment.

You will manage interactions with CBP, ISF, and other agencies, train staff, and support customers on classifications, valuations, and post-entry work while coordinating with dispatch to optimize freight movements and customer satisfaction.

Qualifications

• Must be a Licensed Customs Broker.
• Five years’ experience in the logistics or forwarding industry.
• A minimum of three years working in a supervisory role.
• A minimum of four years’ experience working in customs brokerage and understanding customs regulations.
• Bachelor’s degree preferred but not required.

Responsibilities

• Oversee import customs house broker processes and ensure compliance with laws and procedures.
• Coordinate all transactions with CBP, ISF, CFS and other agencies.
• Educate staff on compliance requirements and assist customers with import needs.
• Guide customers on classification, valuation, and post-entry work.
• Supervise entry writers and import personnel; ensure performance and reviews.
• Partner with dispatch to manage day-to-day freight movement and maintain customer satisfaction.

Skills

Organizational skills

Communication skills

Team leadership

Self-motivation

Attention to detail

Bilingual

Microsoft Office

CargoWise

Education

Licensed Customs Broker

Bachelor’s degree preferred

Tools

CargoWise

Microsoft Office Suite

Job description

JAS is an international, non-asset‑based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and additional supply chain management services including consulting, coordination of purchase orders, and customized management services.

The Customs Brokerage Manager oversees import customs house broker processes and ensures compliance with U.S. laws and regulations, as well as JAS Forwarding operations procedures. This position is responsible for completion of all import and customs house broker transactions in an accurate and timely manner.

Essential Functions

• Compliance, training, record‑keeping, and supervision of all customs house broker and import personnel.
• Manage all transactions and interactions with U.S. Customs and Border Protection (CBP), Importer Security Filing (ISF), Container Freight Station (CFS), and all other government agencies on local, state, and national level.
• Educate and train staff, support individuals in identifying and addressing performance gaps to enhance skills and capabilities.
• Educate and assist customers on compliance requirements for U.S. Customs and Border Protection and other government agencies, providing resources and training as needed.
• Provide guidance to customers with general import concerns, including classification, valuation, preferential trade programs, and post–entry work.
• Ensure the subordinates are organized, productive, and compliant with all government and company requirements.
• Supervise and monitor Importer Security Filings (ISF) filings to ensure 100% compliance.
• Ensure all duty payments, duty statements, Automated Clearing House (ACH) statements, and periodic monthly statements (PMS) are paid timely with all company outlays following corporate guidelines for duty advancements.
• Act as the subject‑matter expert for the Entry Processing sector, ensuring the team successfully complies with JAS customer‑care standards.
• Partner with the local central dispatching team to oversee day‑to‑day freight movement and ensure workflow is adequately managed, ensuring a high level of customer satisfaction and handling any escalated issues from your team.

Supervisory Responsibilities

• Directly and/or indirectly supervise one or more employees.
• Train, supervise and advise entry writers and import personnel of JAS USA in the entry, importation, storage and transportation of goods in the U.S.
• Manage, direct, and evaluate the work of employees.
• Responsible for annual employment reviews.
• Maintain up‑to‑date knowledge, including any required continuing education of the regulations and procedures of the Unified Soil Classification System (USCS) for classification and entry of the goods along with other government agencies.

Qualifications

• Knowledge of customs laws, practices and procedures.
• Knowledge of Food and Drug Administration (FDA), Fish and Wildlife (USF&W), and other government agencies.
• Excellent organizational, written and verbal skills.
• Strong computer skills including Microsoft Office Suite; Cargo Wise platform (preferred).
• Detail oriented, able to multitask and meet deadlines.
• Self‑motivated, able to work in a team and independently.
• Must be able to perform essential duties of this position without posing a direct threat to the health or safety of self or others.
• Able to interact positively and effectively with co‑workers, subordinates, supervisors, and government officials.

Education and Experience

• Must be a Licensed Customs Broker (LCB).
• Five years’ experience in the logistics or forwarding industry.
• A minimum of three years working in a supervisory role.
• A minimum of four years’ experience working in customs brokerage and understanding customs regulations.
• Bilingual is a plus.
• Bachelor’s degree preferred but not required.

Environment

100% performed in a climate‑controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. The employee frequently is required to stop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds. This position requires the employee to frequently work in a fluid, fast‑paced environment.

Additional Information

The responsibilities associated with this job will change from time to time in accordance with the company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. The above declarations are not intended to be an all‑inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job, rather they are intended only to describe the general nature of the job.

Pay & Benefits

For this position, the pay range is $120,000–$135,000 annually, depending on qualifications and experience. This range represents the full compensation potential for this role, and the specific compensation offered to the selected candidate will be based on factors such as skills, experience, and other relevant qualifications. In addition to base salary, JAS Forwarding offers a comprehensive benefits package, including dental, vision, and health insurance, 401(k), bonuses (depending on role), etc.

Definitions

(No definitions provided.)

Equal Opportunity Employment Statement

JAS Forwarding (USA), Inc. is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. Where required by state law and/or city ordinance, this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s FormI‑9 to confirm work authorization.

Background Check and Hiring Policy

JAS USA is a customs broker, governed by federal regulation. Federal regulations provide that JAS may have its brokerage license suspended or revoked if it “knowingly employs, or continues to employ, any person who has been convicted of a felony, without written approval of that employment from the Assistant Commissioner.” JAS will perform a background check to determine if you have been convicted of a felony, and if so, absent special circumstances, you will not be hired or will be terminated immediately.