Customer Welcome Specialist

Hertz-1; Santa Barbara (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Life Insurance

Parental Leave

Educational Reimbursement

Employee Assistance Program

Pet, Legal, Identity Protection

Discounts on Theme Parks

Fitness Membership Discounts

Travel & Entertainment Discounts

Retail Discounts

Employee Rental Car Discounts

Job summary

Hertz is hiring a Customer Service Greeter in Santa Barbara, CA. You will warmly welcome customers, answer questions about vehicles and services, and assist with the rental process to create memorable first impressions.

This role emphasizes friendly communication, rapport-building, and exceptional service as part of Hertz’s world-class experience. The position offers hourly pay with opportunities for bonus and benefits as part of a growing global brand.

Qualifications

• Excellent communication and interpersonal abilities.
• Positive, friendly, professional attitude.
• Strong customer service mindset with a guest-focused approach.
• Ability to connect with people from diverse backgrounds and build rapport.

Responsibilities

• Greet customers with a warm welcome.
• Answer questions about vehicles and services.
• Provide directions and assist with rentals.
• Help customers navigate the rental process.
• Build positive relationships through outstanding service.
• Create a customer-focused environment that starts journeys well.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Rapport building

Team-oriented

Reliable and energetic

Written communication

Job description

Be the Friendly Face That Starts Every Great Customer Experience

Do you enjoy meeting new people and helping others? Are you looking for a role where your personality, positive attitude, and customer service skills can make a real impact? Join Hertz as a Customer Service Greeter and become the first point of contact for customers beginning their journey.

As a Customer Service Greeter, you'll create memorable first impressions by welcoming customers, providing assistance, answering questions, and ensuring every interaction reflects the world-class service Hertz is known for.

Why You’ll Love Working at Hertz:

• Starting Pay: $18.50 per Hour
• Additional Earning Opportunities:
  • Bonus eligible.
  • Profit sharing eligible.
  • Stock and stock option opportunities where applicable.
• Outstanding Paid Time Off:
  • Vacation accrual starting at 1.25 days per month.
  • 4 floating holidays.
  • 9 paid company holidays.
• Travel Benefits:
  • Up to 40% off standard Hertz rental rates.
• Growth Opportunities:
  • Build valuable customer service experience with a global industry leader.
  • Develop skills that can lead to future career advancement.

What You’ll Do:

• Greeting customers and providing a warm, professional welcome.
• Answering questions about vehicles, rental services, and location amenities.
• Providing directions and assistance as needed.
• Helping customers navigate their rental experience.
• Building positive relationships through outstanding service.
• Creating a customer-focused environment that leaves a lasting impression.

What We’re Looking For:

• Exceptional communication and interpersonal skills.
• Positive, friendly, and professional attitude.
• Strong customer service mindset.
• Ability to build rapport and connect with people from diverse backgrounds.
• Team-oriented with a willingness to help wherever needed.
• Reliable, energetic, and motivated personality.
• Strong verbal and written communication skills.

Comprehensive Benefits Package

Eligible employees may receive access to:

• Medical, Dental, and Vision Insurance.
• 401(k) with Company Match.
• Company-Paid Life Insurance.
• Paid Parental Leave and Adoption Assistance.
• Employee Assistance Program for employees and their families.
• Educational Reimbursement Programs.
• Pet, Legal, and Identity Protection Coverage Options.
• Discounts on:
  • Theme Parks.
  • Fitness Memberships.
  • Travel and Entertainment.
  • Retail Purchases.
• Employee Rental Car Discounts.

Start Every Customer Journey on the Right Note.

At Hertz, every great customer experience begins with a friendly welcome. If you're someone who enjoys helping people, creating positive interactions, and representing a trusted global brand, this is your opportunity to make a difference every day.