Customer Value Manager

Phenom; United States; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Flexible hours

Generous vacation & holidays

Career development

Tons of perks

Job summary

Phenom is seeking a Customer Value Manager (CVM) to engage with customers globally and drive adoption of the TXM platform, translating into tangible value and net retention. The CVM will lead with strong customer experience to ensure ongoing value, adoption and retention across a diverse, multinational client base.

Responsibilities include driving business impact, educating customers on new capabilities, and partnering with stakeholders to ensure a seamless journey post-signature.

Qualifications

• 5+ years of experience in a Customer Success/Customer Value Manager role within a SaaS space.
• Experience using data, metrics and reporting to manage customer success initiatives.

Responsibilities

• Deliver business impact by understanding customers' objectives, challenges and opportunities.
• Drive value of deployed solutions by enabling adoption and retention across your portfolio.
• Educate customers on new product capabilities and position value propositions.
• Collaborate with stakeholders to ensure a smooth customer journey and strong relationships after signing.
• Oversee key relationships post-go-live and guide value realization.
• Create success and adoption plans after sales handover to set expectations for partnerships.
• Oversee user training and certification, and deliver persona-based end-user training.
• Host regular office hours for end users during go-live and early adoption.

Skills

Customer Success

Customer Value Management

Job description

Job Requirements

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

Phenom is seeking a Customer Value Manager (CVM). The CVM will engage with Phenom customers globally to drive adoption and usage of Phenom’s TXM platform, which translates into Value attainment for our customers, and provides a solid foundation for securing further platform expansion and ultimately, net retention. The Customer Value Manager will have phenomenal customer experience to drive customer value, adoption and retention.

What You'll Do

• Deliver business impact, innovation and relevant value for your customers by understanding their key business objectives, challenges and opportunities
• Drive value of deployed solutions for all customers in your portfolio by driving retention and providing recommendations to optimization adoption and use of the TXM platform
• Educate customers on new product capabilities and position value propositions
• Collaborate with key stakeholders to develop connections ensuring a smooth customer journey
• Oversee key stakeholder relationships post-signature and own and drive these relationships post-go live
• Create success and adoption plans following sales handover to understand and define expectations for partnerships
• Oversee Champions training and certification, and deliver persona-based end user training
• Host regular office hours for end users through go live and oversee early adoption period and metrics

What You've Done

• 5+ years experience as a Customer Success/Customer Value Manager role within SaaS space
• Experience using technology, metrics, and reporting to manage a customer support functions

  Salary

  • Expected salary range $75,000 - $85,000

  Benefits

  We want you to be your best self and to pursue your passions!

  • Health and wellness benefits/programs to support holistic employee health
  • Flexible hours and working schedules, as well as parental leave for new parents
  • Generous vacation policies & holiday time off
  • Growing organization with career pathing and development opportunities
  • Tons of perks and extras!