Customer Value Specialist

Phenom; Horsham (PA); Presencial; USD 65.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holistic health benefits

Flexible hours

Career development and growth

Location-based perks across sites

Descripción de la vacante

Phenom is seeking a Customer Value Specialist to deliver exceptional customer support and maximize value from our talent experience platform. The role is on-site five days a week, serving as primary client contact, analyzing usage data, and collaborating with internal teams to drive satisfaction and retention.

You will build relationships, conduct regular check-ins, and training when needed, with a focus on upselling opportunities and long-term client success.

Formación

• Bachelor's degree in Business, Marketing, or a related field.
• 2+ years of experience in a customer-facing role, preferably in a SaaS or technology company.
• Strong communication and interpersonal skills with the ability to build and maintain relationships with clients.

Responsabilidades

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business needs.
• Conduct regular check-ins with clients to ensure satisfaction with products and services and identify opportunities for improvement.
• Collaborate with internal teams to address client needs and provide solutions that align with their goals.
• Act as a subject matter expert on Phenom products and services, providing guidance and training to clients as needed.
• Monitor and analyze client usage data to identify trends and opportunities for upselling and cross-selling.
• Maintain accurate and up-to-date client records and documentation in our CRM system.
• Continuously seek ways to improve the customer experience and provide feedback to product and development teams.
• Review customer metrics and improve retention across a large portfolio of accounts.

Conocimientos

Communication skills

Interpersonal skills

Customer focus

CRM systems

Educación

Bachelor's degree in Business/Marketing or related field

Herramientas

Microsoft Office Suite

Descripción del empleo

Job Requirements

Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,600 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

Job Requirements

Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,600 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

Phenom is a leading provider of talent experience management software, helping companies attract, engage, and retain top talent. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Value Specialist.

As a Customer Value Specialist, you will be responsible for providing exceptional customer support and ensuring our clients receive maximum value from our products and services. You will serve as the main point of contact for our clients, building strong relationships and providing timely and effective solutions to their needs.

This role will be an onsite role 5 days/week.

What You'll Do

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business needs


• Conduct regular check-ins with clients to ensure they are satisfied with our products and services and identify opportunities for improvement


• Collaborate with internal teams to address client needs and provide solutions that align with their goals


• Act as a subject matter expert on our products and services, providing guidance and training to clients as needed


• Monitor and analyze client usage data to identify trends and opportunities for upselling and cross-selling


• Maintain accurate and up-to-date client records and documentation in our CRM system


• Continuously seek ways to improve the customer experience and provide feedback to the product and development teams


• Review customer metrics and improve retention across a large portfolio of accounts


• At Phenom, we value diversity and are committed to creating an inclusive environment for all employees. We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company.

If you are passionate about providing exceptional customer support and helping clients achieve their goals, we want to hear from you!

What You've Done

• Bachelor's degree in Business, Marketing, or a related field


• 2+ years of experience in a customer-facing role, preferably in a SaaS or technology company


• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients


• Excellent problem-solving and analytical skills


• Proven track record of providing exceptional customer support and driving customer satisfaction


• Ability to work independently and manage multiple tasks and priorities


• Proficient in CRM systems and Microsoft Office Suite

Benefits

We want you to be your best self and to pursue your passions!

• Benefits/programs to support holistic employee health


• Flexible hours and working schedules


• Growing organization with career pathing and development opportunities


• Tons of perks and extras in every location for all Phenoms!

Salary

• Expected salary range $65,000 - $75,000

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!