Customer Trust Analyst

Pure Storage, Inc.; Santa Clara (CA); On-site; USD 126,000 - 189,000; Full time

Job summary

Pure Storage, Inc. in Santa Clara, CA, seeks a Customer Trust Analyst to bridge between enterprise customers and internal teams, accelerating deals by turning security requirements into compelling trust assets.

You will curate Trust Center, respond to audits, and align with Sales, Legal, Product Security, and Engineering to scale trust operations across go-to-market engagements.

Qualifications

• 2-5 years of experience in Customer Trust, GRC, Information Security, Security Assurance, Compliance, or related field.
• Understanding of core cybersecurity concepts, cloud security architectures, and enterprise security frameworks (SOC 2, ISO/IEC 27001, NIST CSF, GDPR).
• Ability to synthesize technical controls, system architectures, and security policies into clear, impactful, customer-facing messaging.
• Demonstrated cross-functional collaboration and project management.
• Analytical problem solving and quality focus.
• Bonus: Experience with generative AI/workflow automation.

Responsibilities

• Accelerate Customer Security Due Diligence: Own and execute the customer security evaluation lifecycle to accelerate deal closure.
• Curate & Expand Customer Trust Assets: Manage Trust Center and portal for SOC reports, ISO certifications, penetration test summaries, and security whitepapers.
• Serve as Cross-Functional Security Liaison: Translate technical details into clear, business-oriented responses for enterprise security teams.
• Drive Process Efficiency & Scalability: Build and automate reusable response libraries and trust platforms to reduce questionnaire turnaround times.
• Advocate for Customer Trust Needs: Track security inquiry trends and audit feedback to identify process improvements.

Skills

Customer Trust

GRC

Information Security

Security Assurance

Compliance

Cross-Functional Collaboration

Job description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As a Customer Trust Analyst at Everpure, you will act as the crucial security bridge between enterprise customers and our internal teams, directly accelerating sales cycles and instilling confidence in our platform. You will elevate Everpure’s security posture by transforming complex technical compliance standards into compelling trust assets during high-stakes deal evaluations. Partnering closely with Sales, Legal, Product Security, and Engineering, you will resolve customer risk concerns, demystify technical architecture, and streamline due diligence. Ultimately, your work turns security into a powerful competitive differentiator that drives seamless customer acquisition and long-term partnership trust.

WHAT YOU'LL DO

• Accelerate Customer Security Due Diligence: Own and execute the customer security evaluation lifecycle—answering technical inquiries, questionnaires, and audit requests to eliminate security friction in the sales pipeline and accelerate deal closure.
• Curate & Expand Customer Trust Assets: Manage and continuously optimize Everpure’s customer-facing Trust Center and artifact portal, ensuring high quality, transparency, and immediate accessibility for SOC reports, ISO certifications, penetration test summaries, and security whitepapers.
• Serve as Cross-Functional Security Liaison: Partner directly with Engineering, Product Management, Legal, and Compliance to translate intricate technical details into clear, business-oriented responses that satisfy strict enterprise security and regulatory requirements.
• Drive Process Efficiency & Scalability: Build, maintain, and automate reusable response libraries and trust platforms to continuously reduce questionnaire turnaround times and elevate standard response quality across all go-to-market engagements.
• Advocate for Customer Trust Needs: Track recurring security inquiry trends and audit feedback to identify process enhancements, advocating for customer security priorities within internal product and security roadmaps.

WHAT YOU BRING

• 2-5 years of experience in Customer Trust, GRC, Information Security, Security Assurance, Compliance, or a related field.
• Information Security & Governance: Understanding of core cybersecurity concepts, cloud security architectures, and enterprise security frameworks, including SOC 2, ISO/IEC 27001, NIST CSF, and GDPR, preferred.
• Technical Communication & Writing: Ability to synthesize technical controls, system architectures, and security policies into clear, impactful, customer-facing messaging for enterprise security teams and executive stakeholders.
• Cross-Functional Collaboration & Project Management: Demonstrated ability to manage technical evaluations under tight deadlines by coordinating effectively with cross-functional partners across Sales, Legal, Engineering, and Security.
• Analytical Problem Solving & Quality Focus: Meticulous attention to detail and sharp analytical skills to evaluate complex security questionnaires, contract terms, and compliance artifacts to ensure precise, high-impact responses.
• Bonus Skill - Emerging Tech & AI Automation: Proficiency with generative AI applications or workflow automation solutions to further optimize trust operations is highly desirable.
• We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$126,000 - $189,000 USD

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.