Customer Transformation Leader — End-to-End Delivery & Equity

Auger; Dallas (TX); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Commuter benefits

Job summary

Auger is hiring for a role in delivery leadership within our Supply Chain team. You will work directly with customer supply chain teams to understand their systems, constraints, and processes, translating reality into product requirements and leading the delivery end-to-end.

You will unify operations and our product groups, relentlessly manage scope and timelines, and push for measurable value post-launch across complex supply chains.

Qualifications

• 8+ years hands-on supply chain operations and/or technology experience at scale.
• Proven track record managing complex project delivery in supply chain or technology implementations.
• Understanding of modern supply chain systems (ERP, WMS, TMS) and planning.
• Experience driving operational transformation, not just recommending it.
• Ability to travel to customer sites.

Responsibilities

• Own the end-to-end delivery of customer implementations from scoping through production launch.
• Engage directly with customer supply chain teams through discovery sessions, ride-alongs, and system reviews.
• Stress-test concepts and build prototypes to catch edge cases and adoption blockers before they ship.
• Translate operational challenges into actionable product requirements with clear use cases and priorities.
• Manage stakeholder expectations, timelines, and scope while keeping everyone aligned on outcomes.
• Act as translator between customer teams and Auger’s product, design, engineering, and science groups.
• Run internal briefings bringing the voice of the operator into every product decision.
• Raise flags early when something won’t work in the field and drive corrective action.
• Drive adoption and measure success post-launch, ensuring customers realize value quickly.
• Spot expansion opportunities across workflows, business units, and use cases.
• Distill trends across customers into strategic insights that shape our long-term strategy.

Skills

End-to-end delivery

Project delivery in supply chain

Modern supply chain systems

Operational transformation

Travel to customer sites

Job description

Auger is hiring for a role in delivery leadership within our Supply Chain team. You will work directly with customer supply chain teams to understand their systems, constraints, and processes, translating reality into product requirements and leading the delivery end-to-end.

You will unify operations and our product groups, relentlessly manage scope and timelines, and push for measurable value post-launch across complex supply chains.