Customer Trainer

Intuitive; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Intuitive is seeking a Customer Trainer to deliver da Vinci System training to surgeons, assistants and OR staff across multiple specialties. The role reports to the Training Manager and supports continuous improvement of training programs while collaborating with engineering and training research initiatives.

Responsibilities include leading training programs at centers, developing training materials, and coordinating logistics.

Qualifications

• Fluent in English and Czech; Polish beneficial.
• High capacity and excellent problem solving skills.
• Strong organizational skills and ability to operate independently.
• Professional work ethic; solution oriented.
• Excellent oral and written communication; strong interpersonal skills.
• Willingness and ability to travel up to 30%.
• Ability to sit or stand for long periods and lift up to 50 lbs.
• Knowledge of adult learning principles and training methods.
• Clinical or operating room experience preferred.
• Training experience in a clinical or surgical setting.

Responsibilities

• Conduct da Vinci Surgical System training programs for surgical teams at designated training centers and remote centers.
• Lead and support specialized training programs and Society events.
• Conduct surveys to gather data and measure program effectiveness.
• Act as SME for internal projects: product development, training materials/protocols, and training research.
• Collaborate with Training team to improve existing programs.
• Coordinate with commercial and distribution teams for in-services and system skills development.
• Occasional support of the da Vinci System in the OR.
• Support troubleshooting and maintenance at the training center.
• Manage training center logistics, inventory and calendars.
• Maintain capital equipment including cleaning and sterilization of instruments and accessories.
• Foster positive relationships between external training center staff and ISI management.
• Contribute to quarterly goals and outcomes.
• Develop competency in: System technology, applications, OR efficiency, training pathway, coaching methods.

Skills

Fluent in English

Fluent in Czech

Polish beneficial

Problem solving

Organizational skills

Communication skills

Team player

Travel up to 30%

Education

Bachelor's degree

Job description

• Ways of Working: Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader.
• Employee Type: Employee
• Global Job Level (HCM): Professional 3 (9)

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere- we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture- our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.

Roles and Responsibilities:

• Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
• Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants
• Conduct surveys to gather data and measure program effectiveness
• Act as subject matter expert for internal projects, as needed
  • New product development
  • Training material/ protocol development
  • Training research initiatives
• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
• Work with commercial and distribution counterparts to conduct in-services and system technology skills development activities with customers on new and established products
• Occasional support of the da Vinci® System in a hospital operating room
• Support da Vinci® Surgical System troubleshooting and maintenance at the training center
• Manage training center logistics, inventory and training calendars
• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
• Support positive relationships between external training center personnel and ISI management
• Contribute to the organization’s quarterly goal achievements
• Develop competency in the following:
  • da Vinci® System Technology
  • da Vinci® System applications and advanced technology
  • OR Efficiency
  • Training Pathway process
  • Training/coaching techniques/methodologies

Qualifications

Required Knowledge, Skills, and Experience:

• Fluent in English and Czech. Polish beneficial to have
• High capacity and excellent problem solving skills
• Solid organizational skills and ability to operate independently
• Professional work ethic
• Solution oriented
• Excellent oral and written communication skills
• Strong interpersonal skills
• High capacity to learn in a fast paced environment
• Commitment to self-development
• Ability to work in a team environment
• Ability to be flexible with hours of operation
• Ability to travel up to 30%
• Bachelor's degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education
• Ability to sit or stand for multiple hours.
• Ability to lift up to 50 lbs.
• Knowledge of adult learning principles
• Professional Training experience
• Clinical and/or operating room experience

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

This position may be filled at a different job level than listed here depending
business need and/or on the selected candidate's experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate's qualifications, consistent with applicable law.

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