Customer Technology Solutions Consultant

McKesson; United States; Hybrid; USD 110,000 - 150,000; Full time

Job summary

McKesson is seeking a Customer Technology Solutions Consultant to serve as a trusted advisor for customer connectivity and technology solutions. You will partner with sales, implementation, product, and customer teams to help healthcare customers evaluate, adopt, and maximize the value of McKesson technology solutions.

You will lead pre-sales discovery, solution demonstrations, onboarding readiness activities, customer education, and adoption initiatives that improve customer outcomes and drive

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in healthcare technology consulting or related field.
• Ability to present to customers and demonstrate products.

Responsibilities

• Serve as the primary technology consultant for customers throughout evaluation, onboarding, and adoption lifecycle.
• Conduct discovery sessions to understand workflows and requirements.
• Deliver product demonstrations and technology consultations to customers.
• Partner with Sales to qualify opportunities and align solutions with customer needs.
• Develop adoption strategies and best-practice recommendations to enhance utilization.

Skills

Presentation

Customer engagement

Project management

Discovery

Cross-functional collab

Education

Bachelor's degree or equivalent experience

Tools

SaaS implementations

Healthcare IT systems

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

About the Role

McKesson is seeking a Customer Technology Solutions Consultant to serve as a trusted advisor and subject matter expert for customer connectivity and technology solutions. In this customer-facing role, you will partner with sales, implementation, product, and customer teams to help healthcare customers successfully evaluate, adopt, and maximize the value of McKesson technology solutions.

You will lead pre-sales discovery, solution demonstrations, onboarding readiness activities, customer education, and adoption initiatives that improve customer outcomes and drive business growth. This role combines consultative problem-solving, technical expertise, customer engagement, and cross-functional collaboration.

What You'll Do

• Serve as the primary technology consultant for customers throughout the solution evaluation, onboarding, and adoption lifecycle.
• Conduct customer discovery sessions to understand workflows, business challenges, and technology requirements.
• Deliver product demonstrations, solution presentations, and technology consultations to prospective and existing customers.
• Partner with Sales to qualify opportunities and recommend solutions that align with customer needs and business objectives.
• Develop customer adoption strategies and best-practice recommendations that drive technology utilization and customer value.
• Collaborate with Sales, Connectivity, Implementation, Product Management, and Customer Success teams to ensure seamless customer experiences.
• Translate customer business and technical requirements into actionable implementation and onboarding plans.
• Identify project risks, onboarding challenges, and adoption barriers, and coordinate mitigation strategies.
• Support go-live readiness activities and post-implementation stabilization efforts.
• Deliver customer and internal sales team training on technology capabilities, workflows, and solution value propositions.
• Participate in regional customer meetings, sales events, and business reviews.
• Gather customer feedback and communicate insights that support product enhancements and continuous improvement.

Basic Requirements

• Bachelor's degree or equivalent experience.
• 4+ years of experience in healthcare technology consulting, healthcare software, customer success, solutions consulting, or a related field.
• Experience conducting customer-facing presentations, product demonstrations, or solution consultations.
• Experience gathering business requirements and translating customer needs into technology solutions.
• Experience working directly with customers, healthcare providers, or healthcare organizations.
• Demonstrated ability to manage multiple projects, stakeholders, and priorities simultaneously.
• Strong verbal and written communication skills.

Preferred Skills/Experience

• Knowledge of healthcare technology, healthcare IT systems, connectivity solutions, EDI, interoperability, electronic ordering, or healthcare workflow automation.
• Experience supporting SaaS, software implementation, customer onboarding, or technology adoption programs.
• Experience in consultative selling, solution consulting, or sales engineering environments.
• Familiarity with customer success methodologies and change management practices.
• Experience collaborating across Sales, Product Management, Customer Success, and Implementation teams.
• Experience identifying and mitigating implementation or business process risks.
• Knowledge of distribution, supply chain, laboratory, or healthcare operational workflows.

Travel / Work Environment

Up to 20% travel required.

Ability to work in a hybrid office and remote environment.

Ability to travel to customer locations, sales meetings, and company events as needed.

Prolonged periods of working on a computer and participating in virtual or in-person customer meetings.

McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role.

Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States w