Customer Success Account Manager

McKesson; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

McKesson seeks an Account Manager to oversee technology relationships for oncology-focused clients across the territory. You will manage daily client interactions of iKnowMed G2 EHR, CVP, and related tools, while coordinating with internal teams to ensure timely, successful outcomes.

Responsibilities include guiding implementations to account management, maintaining compliance, and developing a territory business plan.

Qualifications

• 4+ years specific systems experience within applications with iKnowMed.
• EHR application knowledge and working experience, preferably with iKnowMed G1 and /or G2 specifically.
• Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones
• Knowledge and experience with healthcare operations, clinical, and/or financial systems (i.e. practice management systems, EHR, pharmacy inventory management)

Responsibilities

• Position is responsible for managing all aspects of the technology relationship with our customers. The Account Manager develops, grows, and maintains territory relationships and coordinates with various business units to ensure client requests are handled swiftly and successfully.
• Manages day-to-day relationship of assigned clients in the support and use of iKnowMed G2 EHR, CVP, Practice Insights, and Ontada Health with current knowledge of all applications and workflows.
• Participates in the implementation process of accounts to facilitate transition from implementation to account management and adoption of technologies.
• Supports and adheres to the McKesson Specialty Health Compliance Program, including Code of Ethics and Business Standards.
• Builds and develops customer relationships, collaborating with sales partners, network counterparts, and internal teams to nurture growth.
• Develops and maintains a territory business plan, provides post-go live support, training, workflow review, and best-practice implementation.

Skills

Relationship building

Leadership

Oncology operations

MS Office

Education

BS degree in electronic systems

Tools

MS Word

Excel

PowerPoint

Teams

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Be part of the team that is poised to transform the fight against cancer. Backed by the strength of a Fortune 8 company, our entrepreneurial organization develops technologies used by the oncology community to deliver evidence-based, personalized care, as well as insights used by biopharma companies to accelerate drug development and support the entire treatment journey. Our work powers informed decision making at every pivotal moment in oncology; from the treatment options presented to patients, to the operational considerations for oncology practices, to the design of clinical trials, to the commercial launch plans for new therapies.

Key Responsibilities

• Position is responsible for managing all aspects of the technology relationship with our customers. The Account Manager develops, grows, and maintains his/her territory relationships and coordinates and collaborates with various business units within the company to ensure client requests are handled swiftly and successfully.
• The Account Manager specifically manages the day-to-day relationship of assigned clients in the support and use of iKnowMed G2 EHR, CVP, Practice Insights, and Ontada Health. The Account Manager demonstrates current knowledge of all applications along with understanding of appropriate workflow and necessary practice support.
• The Account Manager actively participates in the implementation process of accounts in his/her territory to help facilitate clear transition from implementation to account management and to contribute to the success of both the implementation and the overall adoption of the technologies.
• Supports and adheres to the McKesson Specialty Health Compliance Program, to include Code of Ethics and Business Standards.
• Building and developing customer relationships, and working with sales partners, network counterparts, and other internal teams to nurture and grow those relationships.
• Develops and maintains a territory business plan to strategically manage his/her territory. Provides day-to-day support, including but not limited to, post-go live support, training and retraining needs, workflow review and optimization, implementing best practices, and providing program-related support.
• Supports iKM G2 go lives to ensure a smooth transition from Implementation phase of project to Account Management.
• Assist customers with resolution of issues in an accurate and timely manner, providing the highest level of customer satisfaction.

Minimum Requirement

Degree or equivalent and typically requires 7+ years of relevant experience.

Education

BS degree or equivalent experience in electronic system implementation, installation, and troubleshooting

Critical Skills

• 4+ years specific systems experience within applications with iKnowMed.
• EHR application knowledge and working experience, preferably with iKnowMed G1 and /or G2 specifically.
• Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones
• Knowledge and experience with healthcare operations, clinical, and/or financial systems (i.e. practice management systems (Centricity, Athena IDX); EHR (iKnowMed, Epic); pharmacy inventory management systems (Lynx, Pyxis)

Additional Skills

• Strong organizational leadership skills with the ability to manage multiple priorities with tight and often competing deadlines
• Familiarity with oncology practice day-to-day operations. Demonstrated outstanding communications skills (verbal, written, and presentation skills). Proficiency with MS Word, Excel, PowerPoint, and Teams.
• Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones

Travel

• Up to 75% travel required

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

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