Customer Technical Support Specialist

MediSolution; Montgomery (AL); On-site; USD 45,000 - 75,000; Full time

Job summary

Harris is seeking to enhance its customer support operations in Montgomery, AL. The role involves supporting the Director of Operations, handling customer technical queries, and performing on-site and remote upgrades.

The position requires occasional after-hours on-call coverage, including evenings, weekends, and holidays. As part of a larger organization within Constellation Software Inc., Harris emphasizes a collaborative culture with opportunities to learn and grow while delivering reliable

Responsibilities

• Reports to the Director of Operations. Fulfills tasks based on direct manager assignment Deploys Company’s Customer Support activities: Assists in the response to customer technical queries and service calls to the Customer Support. Answers customer queries to support telephone out of office hours as and when required. Plans, manages and performs version upgrades, on site and remotely. Be available for On-call support on rotation, evening, weekends and holidays as necessary

Job description

Responsibilities

Reports to the Director of Operations. Fulfills tasks based on direct manager assignment Deploys Company’s Customer Support activities: Assists in the response to customer technical queries and service calls to the Customer Support. Answers customer queries to support telephone out of office hours as and when required. Plans, manages and performs version upgrades, on site and remotely. Be available for On-call support on rotation, evening, weekends and holidays as necessary

Company Culture & Values

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Diversity & Inclusion

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws

Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.