Customer Technical Service Engineer II (Onsite)

Pratt & Whitney; East Hartford (CT); On-site; USD 69,000 - 131,000; Full time

Benefits offered by this job

Relocation eligibility

Job summary

Pratt & Whitney, a RTX company, seeks a Customer Technical Service Engineer II for the PW1500G/PW1900G/PW800 programs to resolve in-service issues and deliver timely technical recommendations ensuring fleet safety and reliability.

You will work with airline operators, MROs, field teams, and engineers worldwide, developing data and manuals to support service and maintenance operations.

Qualifications

• Bachelor’s degree in a Science, Technology, Engineering, or Mathematics (STEM) field.
• Proven ability to analyze technical issues and communicate engineering information.

Responsibilities

• Resolve in-service technical issues by investigating customer questions and system-level engine events.
• Develop customer-facing technical solutions by initiating Engineering Authorizations, Service Bulletins, and related data.
• Support global fleet operations by contributing to manuals and documentation to minimize operational disruption.
• Collaborate across the industry through meetings, reviews, and stakeholder coordination to implement fleet solutions.
• Represent Pratt & Whitney with customers and partners by presenting technical information and building relationships.

Skills

Communication skills

Cross-functional collaboration

Technical presentation

Education

Bachelor’s degree in STEM

Job description

Location: US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Date Posted: 2026-10-09

Country: United States of America

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Pratt & Whitney’s Commercial Engines Engineering organization is seeking a Customer Technical Service Engineer II to join the PW1500G/PW1900G/PW800 (24K) Customer Technical Services team, supporting Cold Section (Fan, Low Pressure Compressor, and High Pressure Compressor) hardware. In this role, you will help resolve hardware technical, maintenance, or operational issues with a focus on maintaining engine safety, fleet reliability, and customer performance. You’ll work directly with airline operators, Maintenance Repair & Overhaul Organizations (MRO), field service teams, airframers, and engineering experts around the world to address in-service issues and develop practical solutions that keep aircraft flying. This assignment provides unique insight into how an aerospace OEM supports airline customers, engine shops, and airframers from an engineering standpoint throughout the engine's in-service lifecycle. You’ll work across multiple engineering disciplines, Gear Turbo Fan (GTF) engine models, hardware systems, and customers, making flexibility, adaptability, and the ability to prioritize competing demands essential to success.

What You Will Do:

• Resolve in-service technical issues by investigating customer questions and system-level engine events, coordinating with engineering and field teams, and providing timely technical recommendations that support safe and reliable fleet operation.
• Develop customer-facing technical solutions by initiating Engineering Authorizations, Special Instructions, Service Bulletins, maintenance documents, and related engineering data to address Fan, Low Pressure Compressor, and High Pressure Compressor hardware issues and improvements.
• Support global fleet operations by contributing to Aircraft Maintenance Manuals, Engine Manuals, and Clean, Inspect & Repair documentation while responding to customer and MRO technical needs to maintain shop throughput and minimize operational disruption.
• Collaborate across the aerospace industry by participating in airline and MRO meetings, customer councils, conferences, and technical reviews while coordinating with Program offices, Chief Engineers, Customer Field Directors, Component Integrated Product Teams, regulatory authorities, field service representatives, and other stakeholders to implement fleet solutions.
• Represent Pratt & Whitney with customers and industry partners by presenting technical information, communicating engineering recommendations, and building productive relationships with global airlines, MRO organizations, airframers, and other partners through customer engagements and industry events.

Travel Requirement:

This position requires approximately 10–20% travel, including domestic and international travel to airline customers, MRO organizations, repair facilities, partners, and suppliers. Travel may also include participation in customer meetings, conferences, and industry events.

What You Will Learn:

• Gain firsthand experience supporting commercial airline fleets, MRO operations, and understanding how engineering decisions affect real-world aircraft operations.
• Develop expertise in GTF engine operational and maintenance events for Fan, Low Pressure Compressor, and High Pressure Compressor hardware, as well as in-service engineering customer support across the PW1500G, PW1900G, and PW800 engine models.
• Build experience developing and releasing engineering and maintenance technical data used by airlines, MROs, and field service organizations.
• Develop cross-functional expertise by working directly with various engineering disciplines, program, safety, regulatory, field service, customer service, and manufacturing organizations.
• Build global customer and industry experience through airline engagements, MRO interactions, technical conferences, and training events.

Qualifications You Must Have:

• Bachelor’s degree in a Science, Technology, Engineering, or Mathematics (STEM) field and 2 years of relevant engineering experience, or an Advanced degree in a related field. Relevant experience: demonstrated ability to analyze technical issues, communicate engineering information, and collaborate across functions.

Qualifications We Prefer:

• Experience working with commercial airline customers, MRO organizations, aircraft operators, or aerospace field service teams.
• Strong written and verbal communication, interpersonal, organizational, and time-management skills, with the ability to manage multiple priorities.
• Experience presenting technical information to customers, leadership, or cross-functional teams, including in high-pressure or time-sensitive situations.
• Demonstrated professional judgment, adaptability, and maturity when addressing complex technical or customer issues.
• Ability to build and maintain positive, collaborative relationships across global customers, engineering teams, suppliers, and industry partners.

What We Offer:

• Eligible for Relocation.

Department/Segment Overview:

Commercial Engines Engineering (CEE): CEE consists of Program Chief Engineers, Customer Support Engineers, Technical Publication Engineers, and supporting professional specialists. CEE provides leadership and support for Commercial engines programs, including PW4000, PW2000, GP7000, V2500, and PW1000G Geared Turbofans.

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about the role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.