Customer Tech Support Specialist I — Calm, Confident Help

Johnson Health Tech Companies; Vancouver (WA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health & Dental Insurance

Company paid Life Insurance

401(k)

Time Off benefits

Product discounts

Wellness programs

Job summary

Johnson Health Tech North America is seeking a Customer Technical Support Specialist I to help customers get the most from connected fitness products, software, and the online store. You’ll solve problems, stay calm under pressure, and deliver a positive customer experience.

In this role you’ll troubleshoot hardware, software, connectivity, account access, firmware, and order issues; document interactions in our ticketing system; and collaborate with product development, quality, logistics, and

Qualifications

• High school diploma required; advanced degree or certificate preferred.
• 1-2 years of customer service, call center, or technical support experience preferred.
• Experience troubleshooting hardware, software, or connected devices strongly preferred.
• Experience with order management, logistics, or e-commerce processes preferred.
• Experience in the fitness or consumer technology industry is a plus.

Responsibilities

• Troubleshoot hardware, software, connectivity, account access, firmware updates, and machine operation concerns.
• Support customers through phone and email interactions with professionalism, accuracy, and empathy.
• Manage order-related inquiries, including order status, shipping issues, returns, service provider visits, cancellations, warranty requests, and replacement needs.
• Follow established diagnostic protocols, policies, and workflows to provide consistent and efficient support.
• Accurately document customer interactions, resolutions, and escalations in ticketing systems.

Skills

Customer service

Communication

Multi-tasking

Problem-solving

Time management

Teamwork

Education

High school diploma

Advanced degree or certificate preferred

Job description

Johnson Health Tech North America is seeking a Customer Technical Support Specialist I to help customers get the most from connected fitness products, software, and the online store. You’ll solve problems, stay calm under pressure, and deliver a positive customer experience.

In this role you’ll troubleshoot hardware, software, connectivity, account access, firmware, and order issues; document interactions in our ticketing system; and collaborate with product development, quality, logistics, and