Customer Tech Analyst II (SAP IS-U)

PTR Global; Allentown (Lehigh County); Remote; USD 83,000 - 90,000; Full time

Job summary

Ideal candidates bring SAP IS-U experience, strong communication, and a track record in solution delivery across enterprise systems. Flexible to work in a fast-paced environment with minimal supervision and cross-functional teams.

Qualifications

• BS/BA in Computer Science, Engineering, or related field.
• 5+ years of IT Systems Analyst, Product Analyst, or Business Analyst experience.
• Hands-on SAP IS-U experience with related processes and configurations.
• Experience in a solution delivery environment from requirements through implementation.
• Ability to translate business requirements into detailed technical specifications.

Responsibilities

• Coordinate and assist the development team with application support activities, including quarterly releases, defect resolution, and change management processes.
• Collaborate across Cloud, Infrastructure, and Security domains to engage the development team for architecture, building, and support of integrations.
• Develop and amend technical specifications for delivery to the development team, ensuring alignment with business requirements.
• Document integration of multiple systems, including new and legacy applications across cross-functional products.
• Communicate with stakeholders to refine and validate functional and non-functional requirements.
• Define, develop, and review technical specifications, flows, and documentation to support solution delivery.
• Work with peers to troubleshoot, resolve issues, and ensure system performance and security.
• Stay current with technology trends and suggest new tools or approaches to enhance solutions.
• Support continuous improvement in application support, release management, and requirements management.
• Ensure all work is performed professionally in an office/home environment with normal commuting.

Skills

IT systems analysis

Cross-functional collaboration

Verbal and written communication

Requirements translation

Problem solving

Education

BS/BA in Computer Science or related field

Tools

Azure DevOps

Jira

Visio

Lucidchart

Job description

Position: Customer Tech Analyst II

Location: Remote

Duration: 12 months

Job ID: 180380

Job Overview

The Customer Tech Analyst II will play a key role in a large-scale digital transformation initiative, working closely with technical developers, solution architects, and business stakeholders to design, implement, and support technology solutions that align with organizational objectives. This role focuses on translating business needs into clear technical specifications, supporting application releases and changes, and ensuring that systems are performant, secure, and aligned with current technology trends. The position requires a self-starter who can operate effectively in a dynamic, fast-paced environment with minimal supervision while maintaining strong communication and collaboration across cross-functional teams.

Responsibilities

• Coordinate and assist the development team with application support activities, including quarterly releases, defect resolution, and change management processes.


• Collaborate across cross-functional domains such as Cloud, Infrastructure, and Security to ensure appropriate engagement of the development team when architecting, building, and supporting application architecture and integrations.


• Develop, analyze, and amend technical specifications for delivery to the development team, ensuring clarity, completeness, and alignment with business requirements.


• Document the integration of multiple systems, including both new and legacy applications, while reconciling the needs and constraints of other cross-functional teams or product portfolios.


• Communicate regularly with stakeholders to understand, refine, and validate functional and non-functional requirements.


• Define, develop, and review technical specifications, technical flows, and related documentation to support solution delivery.


• Collaborate with peers and technical teams to troubleshoot and resolve issues, remove roadblocks, and ensure high levels of system performance and security.


• Stay current with technology trends, tools, and best practices, and provide recommendations on new tools or approaches that can enhance solutions and processes.


• Support continuous improvement efforts in application support, release management, and requirements management practices.


• Ensure that all work is performed in a professional, office/home-based environment with no driving or field work responsibilities beyond normal commuting.

Qualifications

• BS/BA in Computer Science, Engineering, or a related field.


• 5+ years of related work experience as an IT Systems Analyst, Product Analyst, Business Analyst, or in a similar technical/functional role.


• Recent hands-on experience with SAP IS-U, including working with related processes and configurations.


• Experience working in a solution delivery environment, supporting full lifecycle activities from requirements through implementation and support.


• Ability to quickly learn and understand accompanying business logic in order to translate business requirements into detailed technical specifications and help business counterparts identify optimal solutions.


• Strong relationship management and collaboration skills, with demonstrated success working on cross-functional teams that include business, development, infrastructure, and security stakeholders.


• Excellent verbal and written communication skills, including the ability to explain complex technical concepts to both technical and non-technical audiences.


• Strong analytical and problem-solving aptitude, with the ability to diagnose issues, identify root causes, and propose effective solutions.


• Familiarity with Azure DevOps or Jira work management tools for tracking requirements, user stories, tasks, and defects.


• Proficiency in creating technical design documents, technical flows, sequence diagrams, and related artifacts using tools such as Visio, Lucidchart, or similar diagramming applications.


• Preferred: Prior experience in the Electric and/or Gas Utilities industry.


• Preferred: Experience working with large, complex enterprise systems and integrations.


• Preferred: Familiarity with programming languages such as C#, Java, VB, and SQL.


• Preferred: Knowledge of databases, system security principles, and troubleshooting methodologies.


• Ability to work effectively in a dynamic, fast-paced environment and deliver results with minimal supervision.

About PTR Global

PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.


• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.


• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range

$60- $65/hr. W2

Our full-time consultants have access to benefits, including the following:

• medical


• dental


• vision


• 401K contributions


• PTO


• sick leave


• other benefits mandated by applicable state or localities where you reside or work.

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.