Customer Tech Analyst II

Triveni IT; Pennsylvania; On-site; USD 90,000 - 115,000; Full time

Job summary

Triveni IT is seeking a Tech Analyst to work with developers, architects, and business teams to implement technical solutions aligned with organizational goals. The role will prioritize user requirements, oversee system changes, and explore new tools in line with industry trends.

The successful candidate will develop and refine technical specs for delivery to the development team, collaborating across Cloud, Infrastructure, and Security to ensure robust architecture and integration.

Qualifications

• BS/BA in CS, Engineering or related field
• 5+ years of related work experience as an IT Systems, Product, or Business Analyst (or similar role)
• Experience with SAP IS-U (preferred)
• Experience in a solution delivery environment
• Ability to learn business logic and translate requirements into technical specs
• Strong relationship management and collaboration skills
• Excellent communication skills (technical and non-technical audiences)
• Excellent analytical skills with problem-solving aptitude
• Familiarity with Azure DevOps or Jira
• Proficient in creating technical design documents using Visio, Lucidchart or similar tools
• Preferred: Electric and/or Gas Utilities industry experience
• Familiarity with programming languages like C#, Java, VB, SQL
• Knowledge of databases, system security and troubleshooting

Responsibilities

• Coordinate and assist the Development Team with application support (quarterly releases, defects, change management)
• Work across cross-functional domains including Cloud, Infrastructure, and Security to engage the development team when architecting, building, and supporting application architecture and integration
• Document the integration of multiple systems (new and legacy) while reconciling the needs of other cross-functional teams or product portfolios
• Communicate with stakeholders to understand their functional requirements
• Define, develop, and review technical specifications
• Keep abreast of technology trends and developments

Job description

The successful candidate will play a pivotal role in clients digital transformation by working directly with the Tech Developers, Architects and Business Team to implement and support technical solutions to meet organizational objectives. The Tech Analyst will assist the Product Team with prioritizing user requirements, overseeing system changes and researching new tools in alignment with industry trends.

The position will develop, analyze and amend technical specifications for delivery to the development team. The Analyst will collaborate with peers to solution any relevant problems or roadblocks and ensure high levels of performance and security.

The candidate is expected to operate effectively in a dynamic, fast-paced environment, demonstrating the ability to deliver results with minimal supervision.

Key Responsibilities:

• Coordinate and assist the Development Team with application support (quarterly releases, defects, change management).
• Work across cross-functional domains including Cloud, Infrastructure, and Security to ensure proper engagement of the development team when architecting, building, and supporting application architecture and integration.
• Document the integration of multiple systems (new and legacy) while reconciling the needs of other cross-functional teams or product portfolios.
• Communicate with stakeholders as needed to understand their functional requirements.
• Define, develop, and review technical specifications.
• Keep abreast of technology trends and developments.

Qualifications:

• BS/BA in Comp Sci, Engineering or a related field and 5+ years of related work experience as an IT Systems, Product, or Business Analyst (or similar role).
• Recent hands-on experience with SAP IS-U.
• Experience working in a solution delivery environment.

Required Skills:

• Ability to learn the accompanying business logic to translate requirements into technical specifications and help business counterparts in finding optimal solutions.
• Strong relationship management and collaboration skills, with the ability to work on cross-functional teams.
• Excellent communication skills, including the ability to explain technical details to both technical and non-technical audiences.
• Excellent analytical skills with strong problem-solving aptitude.
• Familiarity with Azure DevOps or Jira work management tools.
• Proficient in creating technical design documents, technical flows, sequence diagrams, etc. using Visio, Lucidchart or similar tools.

Preferred Skills:

• Prior Electric and/or Gas Utilities industry experience.
• Prior experience with large complex enterprise systems.
• Familiarity with programming languages like C#, Java, VB, SQL.
• Knowledge of databases, system security and troubleshooting.