Customer Tech Analyst II

O2 Technologies,Inc; Clifton Heights (Delaware County); On-site; USD 90,000 - 120,000; Full time

Job summary

O2 Technologies,Inc seeks a seasoned IT professional to drive enterprise system integration projects in the United States. You will translate business requirements into technical specifications, collaborate with cross‑functional teams, and coordinate application support and change management.

The candidate should hold a Bachelor's in CS/IT and have experience in utilities or large IT programs, with hands-on skills in SAP IS-U, cloud, databases, and IT security.

Qualifications

• Bachelor's Degree or higher in a relevant field.
• MBA or master's degree preferred for senior roles.
• Experience in enterprise system integration and IT transformations.

Responsibilities

• Develop technical specifications and translate requirements into actionable plans.
• Coordinate cross-functional collaboration and stakeholder communications.
• Support application coordination and change management activities.
• Maintain integration documentation and monitor technology trends.
• Deliver IT solutions and ensure alignment with business objectives.

Skills

Technical Specification Development

Requirement Translation & Analysis

Cross-functional Collaboration

Application Support Coordination

Change Management

Integration Documentation

Stakeholder Communication

Problem Solving & Analytical Thinking

Technology Trend Monitoring

Solution Delivery Management

Business Logic Understanding

Relationship Management

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Engineering

Bachelor's Degree in Information Technology

Bachelor's Degree in Business Information Systems

MBA

Master's in Computer Science

Master's in Information Systems

Master's in Electrical Engineering

Tools

SAP IS-U

Azure DevOps

Jira

Visio

Lucidchart

C#

Java

VB

SQL

Database Management

System Security & Troubleshooting

Cloud / Infrastructure

Job description

Key Responsibilities & Skills

• Technical Specification Development


• Requirement Translation & Analysis


• Cross-functional Collaboration


• Application Support Coordination


• Change Management


• Integration Documentation


• Stakeholder Communication


• Problem Solving & Analytical Thinking


• Technology Trend Monitoring


• Solution Delivery Management


• Business Logic Understanding


• Relationship Management

Technical Skills

• SAP IS-U


• Azure DevOps / Jira


• Visio / Lucidchart


• C# / Java / VB


• SQL


• Database Management


• System Security & Troubleshooting


• Cloud / Infrastructure

Education

Bachelor's Degree in Computer Science, Engineering, Information Technology, Business Information Systems. Preferred: MBA, Master's in Computer Science, Master's in Information Systems, Master's in Electrical Engineering.

Industry Experience

• Electric & Gas Utilities


• Enterprise System Integration


• IT Digital Transformation


• Software Development Support


• Cloud & Infrastructure

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