Customer Tech Analyst II

Peak Performers; Cumberland (RI); Remote; USD 83,000 - 103,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

403(b) retirement plan

Weekly direct deposit

Job summary

Peak Performers seeks a Customer Tech Analyst II for a remote, W2 contract to collaborate with developers, architects, and business teams in delivering technical solutions. You will support application architecture, integration, and change management across cloud, infrastructure, and security domains.

You will translate business requirements into technical specs, prepare design documents, and communicate effectively with stakeholders.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field with 5+ years of experience as an IT Systems, Product, or Business Analyst or similar role.
• Recent hands-on experience with SAP IS-U in a solution delivery environment.
• Strong verbal and written communication, facilitation, relationship management, and collaboration skills.
• Ability to translate requirements into technical specifications and help identify effective solutions.
• Strong analytical and problem-solving skills with the ability to communicate technical concepts clearly.
• Familiarity with Azure DevOps or Jira for work management.
• Proficiency creating technical design documents, flows, and diagrams using Visio or Lucidchart.

Responsibilities

• Coordinate and assist the Development Team with application support (quarterly releases, defects, change management).
• Work across cross-functional domains including Cloud, Infrastructure, and Security to engage the development team.
• Document integration of multiple systems and reconcile needs of cross-functional teams.
• Communicate with stakeholders to understand functional requirements.
• Define, develop, and review technical specifications.
• Keep abreast of technology trends and developments.

Skills

Business Analysis

Communication

Cross-functional Collaboration

Problem Solving

Education

Bachelor's degree in CS/Engineering

Tools

SAP IS-U

Azure DevOps

Jira

Visio

Lucidchart

Job description

Peak Performers has partnered with a national utilities company to assist in their search for a remote Customer Tech Analyst II. In this position, you will be responsible for working directly with the Tech Developers, Architects and Business Team to implement and support technical solutions to meet organizational objectives.

Major duties

• Coordinate and assist the Development Team with application support (quarterly releases, defects, change management).
• Work across cross-functional domains including Cloud, Infrastructure, and Security to ensure proper engagement of the development team when architecting, building, and supporting application architecture and integration.
• Document the integration of multiple systems (new and legacy) while reconciling the needs of other cross-functional teams or product portfolios.
• Communicate with stakeholders as needed to understand their functional requirements.
• Define, develop, and review technical specifications.
• Keep abreast of technology trends and developments.

What are we looking for? Minimum

• Bachelor’s degree in Computer Science, Engineering, or a related field with 5+ years of experience as an IT Systems, Product, or Business Analyst or similar role.
• Recent hands-on experience with SAP IS-U in a solution delivery environment.
• Strong verbal and written communication, facilitation, relationship management, and collaboration skills.
• Ability to understand business logic, translate requirements into technical specifications, and help identify effective solutions.
• Strong analytical and problem‑solving skills with the ability to communicate technical concepts to technical and non‑technical audiences.
• Familiarity with Azure DevOps or Jira for work management.
• Proficiency creating technical design documents, technical flows, and sequence diagrams using Visio, Lucidchart, or similar tools.

Preferred

• Prior electric and/or gas utilities industry experience.
• Experience working with large, complex enterprise systems.
• Familiarity with programming languages such as C#, Java, VB, or SQL.
• Knowledge of databases, system security, and troubleshooting.

Exciting Opportunity Details

• Rate: $66.90/hour
• W2 Contract
• Worksite Location: Remote
• Contract Length: 6 month contract with opportunity for extension

The Peak Performers difference

• Excellent medical health, dental & vision insurance at 60 days
• Our employees may choose to participate in a 403(b) retirement plan
• Qualified applicants with chronic medical conditions and/or disabilities receive priority placement
• We pay weekly through direct deposit
• In business since 1994 and thousands of job placements

All employment offers are contingent on the successful completion of a pre‑employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee‑based recruitment services.