CUSTOMER SVC/SHIFT LEADER

Ruler Foods in; Merrillville (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the grocery sector is seeking a Customer Service/Shift Leader to enhance customer experience and manage store operations. This role emphasizes leadership, communication, and problem-solving skills, ensuring a safe and welcoming environment for customers. With comprehensive benefits and growth opportunities, this position is ideal for individuals passionate about service and teamwork.

Benefits

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Tuition reimbursement

Associate discounts

Qualifications

• Previous supervisory/leadership experience required.
• Effective communication and reading skills necessary.

Responsibilities

• Oversee total store operations in the absence of management.
• Assist in leading teams for merchandising and operating initiatives.
• Maintain customer service and financial targets.

Skills

Communication

Leadership

Problem Solving

Job description

CUSTOMER SVC/SHIFT LEADER (Finance)

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Encourage team members to deliver excellent customer service. Must be able to oversee the total store operations in the absence of the Store Manager and Store Managers in Training. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in the Midwest, Ruler Foods merged with The Kroger Company in 1999. Today, we're proudly serving Ruler customers in 48 stores throughout Indiana, Illinois, Missouri, Tennessee, Kentucky, and Ohio.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Ruler family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

Minimum qualifications:

• Any previous supervisory/leadership experience
• Past work record reflects dependability and integrity
• Ability to pass a pre-employment background check
• Knowledge of basic math
• Effective communication and reading skills
• Ability to handle stressful situations

Responsibilities include:

• Work in all areas of our stores including cashiering, stocking, general maintenance, and cleaning
• Assist store management and team members in the achievement of a favorable customer shopping experience
• Assist in leading teams in the planning, implementation, and execution of merchandising and operating initiatives
• Work with team members to identify opportunities in the store, develop timely solutions, and create action plans to ensure implementation
• Drive sales working with store management to maximize sales and profits while managing shrink
• Assist the store management team in reducing turnover, increasing retention, and maintaining consistent store operations
• Assist with the management of labor and supply costs to meet customer service and financial targets
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures
• Maintain awareness of inventory and stocking conditions to ensure ordering system integrity
• Display a positive attitude
• Stay current with present, future, seasonal, and special ads
• Adhere to all food safety regulations and guidelines
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud
• Adhere to all local, state, and federal laws, and company guidelines
• Oversee total store operations in the absence of store management
• Maintain flexibility to work any shift, including opening or closing the store
• Promote trust and respect among team members
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold throughout the store
• Achieve a satisfactory level of technical and professional skills or knowledge in position and related areas
• Gain and maintain knowledge of products sold; respond to questions and make suggestions about products
• Physical demands include standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists
• Must be able to perform the essential job functions of this position with or without reasonable accommodation