CUSTOMER SVC/CLERK

Kroger Family of Companies; Gilbert (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

Kroger Family of Companies is hiring for a front-end associate in Gilbert, AZ. The role focuses on delivering excellent customer service, greeting customers, assisting with products, and ensuring smooth front-end operations.

You will help with check-out, store cleanliness, stock, and safety compliance while maintaining a friendly, efficient environment for shoppers. This position may be part-time and requires strong interpersonal skills.

Qualifications

• High School Diploma or GED is required or equivalent.
• 6 months related experience or training, or an equivalent combination.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement and decision making skills.
• Friendly, approachable demeanor and team player attitude.
• Ability to work in a fast-paced environment.
• Strong oral and written communication skills.

Responsibilities

• Deliver friendly and efficient customer service by being sincere, patient and respectful.
• Greet customers and assist by escorting them to products and helping with loading heavy items.
• Anticipate customer needs and respond to questions to enhance loyalty.
• Oversee front end operations to meet sales, profit and labor goals while controlling costs.
• Determine work priorities to maintain front end conditions.
• Ensure prompt check-out and adherence to policies and regulations.
• Train and coach associates on front end policies and procedures.
• Communicate discrepancies to pricing coordinator.
• Provide back-up coverage for the service operations manager when absent.
• Understand checkout policies, perform voids, refunds, and till audits.
• Operate equipment per company standards and assist with front-end tasks.
• Comply with food safety, sanitation and safety regulations; report unsafe conditions.

Skills

Customer service

Communication

Team player

Math skills

Decision making

Education

High School Diploma or GED

Job description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business

• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items

• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty

• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation

• Determine work priorities and task lists to consistently maintain adequate front end conditions

• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations

• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste

• Communicate pricing and signage discrepancies to the pricing coordinator

• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)

• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards

• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards

• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)

• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

High School Diploma or GED

6 months related experience or training; or equivalent combination of education or experience

Effective interpersonal and customer service skills

Good math skills (ability to add, subtract, multiply and divide)

Sound judgement/decision making skills

Friendly, approachable/outgoing demeanor/team player

Ability to work in a fast paced environment

Good oral and written communication skills

Desired

Familiar with Microsoft Office Word and Excel