Customer Svc/Clerk

Kroger; Castle Rock (CO); Presencial; USD 27 000 - 36 000; Tempo integral

Resumo da oferta

Kroger in Castle Rock, CO is seeking a Front End Associate to deliver excellent customer service, greet customers, assist with products, and ensure a clean, safe store environment.

You will handle checkout, respond to questions, follow policies, train teammates, and help meet sales and labor goals while maintaining food safety and compliance.

Qualificações

• High School Diploma or GED required.
• 6 months related experience or training, or equivalent.
• Strong interpersonal and customer service skills.
• Good math ability (add, subtract, multiply, divide).
• Sound judgement and decision-making.
• Friendly, approachable, team-oriented.
• Ability to work in a fast-paced environment.
• Good oral and written communication.

Responsabilidades

• Provide friendly and efficient customer service at the front end.
• Greet customers and assist with locating products and bagging.
• Ensure front end cleanliness and sanitation.
• Operate checkout equipment and process transactions accurately.
• Support front end policies, price checks, and coupon handling.
• Assist with training and coaching of associates.
• Respond to customer questions and resolve issues promptly.
• Maintain knowledge of checkout transactions and store procedures.
• Contribute to meeting sales, profit and labor goals.

Conhecimentos

Customer service

Team player

Math skills

Communication

Problem solving

Formação académica

High School Diploma or GED

Ferramentas

Microsoft Word

Excel

Descrição da oferta de emprego

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• High School Diploma or GED
• 6 months related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor/team player
• Ability to work in a fast paced environment
• Good oral and written communication skills

Desired

• Familiar with Microsoft Office Word and Excel