CUSTOMER SVC/CLERK

Kroger; Chesapeake (VA); On-site; USD 36,000 - 56,000; Full time

Job summary

Kroger in Chesapeake, VA is hiring for a front-end supervisor to ensure excellent customer service and efficient store operations. You will oversee checkout, front-end policies, and staff coaching while maintaining safety and sanitation standards. The role emphasizes teamwork, accuracy, and a friendly customer experience.

Responsibilities include resolving customer concerns, training associates, and managing front-end tasks to meet sales and service goals. Prior retail experience is preferred.

Qualifications

• High school diploma or GED required.
• Good math and written communication skills.
• Friendly, approachable demeanor and teamwork mindset.
• Able to work in a fast-paced store environment.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by showing sincerity, patience and respect.
• Greet customers and assist with product guidance, loading/unloading, and retrieving items.
• Anticipate needs and resolve questions to strengthen customer loyalty.
• Oversee front end operations to meet sales, profit and labor goals through cost control and shrink reduction.
• Ensure front end cleanliness, maintenance and sanitation, and enforce policies.
• Train, coach and monitor associates on front end policies and procedures.
• Communicate pricing discrepancies to the pricing coordinator.
• Provide back-up coverage for the service operations manager in their absence.
• Understand checkout policies and perform cash handling tasks and audits.

Skills

Customer service

Interpersonal skills

Math skills

Communication skills

Team player

Fast-paced

Education

High School Diploma or GED

Job description

Job Description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• 6 months related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor/team player
• Ability to work in a fast paced environment
• Good oral and written communication skills

Desired

• Familiar with Microsoft Office Word and Excel