CUSTOMER SVC/CLERK

Kroger Family of Companies; Augusta (GA); On-site; USD 18,000 - 28,000; Full time

Job summary

Kroger Family of Companies in Augusta, GA is seeking a Front End Customer Service Associate to deliver a high level of service and enhance the shopping experience. You will greet customers, assist with products, manage front-end operations and help maintain cleanliness and safety standards across the store.

Ideal candidates have a High School Diploma or GED, basic math and communication skills, and a friendly, team-oriented attitude capable of working in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training.
• Effective interpersonal and customer service skills.
• Good math skills.
• Sound judgement and decision making.
• Friendly, approachable demeanor and team orientation.
• Ability to work in a fast-paced environment.
• Good oral and written communication skills.
• Familiarity with Microsoft Office Word and Excel is a plus.

Responsibilities

• Provide friendly, efficient customer service and greet customers.
• Escort customers to products and assist with heavy items.
• Anticipate needs and resolve issues to strengthen loyalty.
• Oversee front-end operations to meet sales and labor goals.
• Ensure checkout accuracy and adherence to policies.
• Train and coach associates on front-end procedures.
• Maintain store cleanliness, safety and compliance.
• Report pricing and signage discrepancies.

Skills

Customer service

Interpersonal skills

Math skills

Communication

Team player

Fast-paced environment

Problem solving

Education

High School Diploma or GED

Job description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

High School Diploma or GED

6 months related experience or training; or equivalent combination of education or experience

Effective interpersonal and customer service skills

Good math skills (ability to add, subtract, multiply and divide)

Sound judgement/decision making skills

Friendly, approachable/outgoing demeanor/team player

Ability to work in a fast paced environment

Good oral and written communication skills

Desired

Familiar with Microsoft Office Word and Excel