CUSTOMER SVC/CLERK

Kroger; Arvada (CO); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Service Clerk to join their team. In this role, you will deliver exceptional service, ensuring customer satisfaction and a pleasant shopping experience. Your responsibilities will include assisting customers, overseeing front-end operations, and training associates. This position offers a chance to be part of a vibrant team that values respect, integrity, and community engagement. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you. Join us in our mission to feed the human spirit and create amazing experiences for our customers.

Qualifications

• High School Diploma or GED is required.
• 6 months related experience or training preferred.

Responsibilities

• Provide friendly and efficient customer service.
• Ensure prompt and accurate customer check-out.
• Train and monitor front-end associates on policies.

Skills

Interpersonal Skills

Customer Service Skills

Math Skills

Judgement/Decision Making

Communication Skills

Teamwork

Ability to Work in Fast-Paced Environment

Education

High School Diploma or GED

6 months related experience or training

Tools

Microsoft Office Word

Microsoft Office Excel

Job description

Join to apply for the CUSTOMER SVC/CLERK role at Kroger

1 week ago Be among the first 25 applicants

Join to apply for the CUSTOMER SVC/CLERK role at Kroger

Job Description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

1. Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
2. Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
3. Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
4. Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
5. Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
6. Determine work priorities and task lists to consistently maintain adequate front end conditions
7. Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
8. Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
9. Communicate pricing and signage discrepancies to the pricing coordinator
10. Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
11. Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
12. Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
13. Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
14. Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
15. Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• 6 months related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor/team player
• Ability to work in a fast paced environment
• Good oral and written communication skills

Desired

• Familiar with Microsoft Office Word and Excel

About Us

Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we’re proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our King Soopers family!