Customer Service Specialist — Problem Solver & Fast Responder

Instep Seattle; Bellevue (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

Instep Seattle is seeking a Customer Service Representative for immediate hire. In this role, you will be the primary contact for our clients, providing independent support for customer queries in the Seattle metro area. The ideal candidates possess strong problem-solving and communication skills, a High School Diploma or GED, and the ability to handle multiple tasks efficiently. A college degree is preferred. This position offers an excellent opportunity for growth within a supportive environment.

Qualifications

• Must be able to work independently with little supervision.
• Provide excellent oral and written communication, particularly via phone or email.
• Ability to multi-task and manage multiple projects/tasks simultaneously.

Responsibilities

• Partner with all parties informed of the status of open issues.
• Provide responsive, timely telephone and chat support.
• Act as the single point of contact for issues from identification through resolution.

Skills

Problem-solving

Communication Skills

Time Management

Customer Service Knowledge

Education

High School Diploma or GED

College degree or equivalent experience

Job description

Instep Seattle is seeking a Customer Service Representative for immediate hire. In this role, you will be the primary contact for our clients, providing independent support for customer queries in the Seattle metro area. The ideal candidates possess strong problem-solving and communication skills, a High School Diploma or GED, and the ability to handle multiple tasks efficiently. A college degree is preferred. This position offers an excellent opportunity for growth within a supportive environment.