Customer Support | Travel | Remote

Destination Wedding Knots; New York (NY); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Full training and ongoing mentorship

Travel agent certification (if desired

Access to travel discounts and perks

Supportive online community and tools

Job summary

Destination Wedding Knots is seeking a Customer Support Specialist for a fully remote role based in the USA. The position offers flexible scheduling with part-time or full-time options and involves assisting clients with travel bookings, inquiries, and troubleshooting.

You will handle inquiries via email, phone, and chat, ensuring accurate information and smooth customer experiences. This role emphasizes independent work, strong communication, and proficiency with online tools and CRM systems.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work independently in a remote setting.
• Comfortable navigating online booking tools and CRM systems.

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Provide accurate information about travel bookings, itineraries, and policies.
• Troubleshoot common client issues and escalate complex matters as needed.
• Maintain up-to-date knowledge of supplier systems, policies, and procedures.
• Follow up with clients to ensure satisfaction and support post-booking.
• Log all communications accurately using internal systems.
• Maintain high levels of professionalism and empathy.

Skills

Strong communication

Independent work

Tech-savvy with online tools

CRM proficiency

Tools

CRM systems

Job description

Customer Support – Travel Industry (Remote)

Location: Remote – USA Based

Schedule: Flexible | Part-Time or Full-Time Options

About Us

We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.

Position Overview

We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.

Key Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner


• Provide accurate information about travel bookings, itineraries, and policies


• Troubleshoot common client issues and elevate complex matters as needed


• Maintain up-to-date knowledge of supplier systems, policies, and procedures


• Follow up with clients to ensure satisfaction and support post-booking


• Log all communications accurately using internal systems


• Maintain high levels of professionalism and empathy

Preferred Qualifications

• Prior experience in customer service or the travel industry is a plus (but not required)


• Strong communication skills and ability to work independently


• Comfortable using online tools, booking portals, and CRM systems


• Tech-savvy with a quiet, professional home workspace


• Passionate about helping others and delivering great service


• Must be 18+ and authorized to work in the United States

What We Provide

• Full training and ongoing mentorship


• Travel agent certification (if desired)


• Access to travel discounts and perks


• Supportive online community and tools to help you succeed

Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.