Customer Support Travel Advisor

Hopesglobalgetaways; Johns Creek (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible remote scheduling

Structured onboarding and mentorship

Access to travel incentives

Job summary

A travel service provider based in Johns Creek, Georgia, is seeking a Customer Support Travel Advisor. In this role, you will assist clients with vacation arrangements, respond to planning inquiries, and offer support throughout their travel preparations. The ideal candidate enjoys a service-focused environment, has strong communication skills, and is organized in managing multiple requests. This position offers flexible remote scheduling and opportunities for career advancement.

Qualifications

• Interest in customer support within a travel coordination environment.
• Strong interpersonal and written communication abilities.
• Ability to manage multiple client requests in an organized manner.
• Comfortable working independently in a remote workspace.
• Familiarity with basic computer tools and online navigation.
• Must be at least 18 years old.
• Must reside in the U.S., U.K., or another approved hiring region.

Responsibilities

• Support clients with coordinating trip components such as airfare, hotels, and cruises.
• Provide helpful suggestions based on traveler interests.
• Respond to client questions throughout the trip preparation process.
• Maintain communication through email, messaging tools, and phone.
• Work alongside supplier partners to confirm reservation details.
• Keep itinerary information accurate within internal platforms.
• Stay current on destination highlights and travel updates.
• Assist travelers during multiple stages leading up to departure.

Skills

Interpersonal communication

Written communication

Organization

Remote work ability

Job description

Position Overview

We are currently welcoming applications for a Customer Support Travel Advisor role from individuals who enjoy assisting others and working in a service-focused environment. In this position, you will help clients organize vacation arrangements, respond to planning questions, and support them as they prepare for upcoming leisure travel experiences.

This role is ideal for applicants who like communication-based work, staying organized across multiple requests, and learning about destinations while working within a flexible remote structure. Training resources and ongoing team support are available.

Responsibilities

• Support clients with coordinating trip components such as airfare, hotels, cruises, and activity reservations
• Provide helpful suggestions based on traveler interests and planning goals
• Respond to client questions throughout the trip preparation process
• Maintain communication through email, messaging tools, and phone when appropriate
• Work alongside supplier partners to confirm reservation details
• Keep itinerary information accurate within internal coordination platforms
• Stay current on destination highlights, travel updates, and promotional opportunities
• Assist travelers during multiple stages leading up to departure

Qualifications

• Interest in customer support within a travel coordination environment
• Strong interpersonal and written communication abilities
• Ability to manage multiple client requests in an organized manner
• Comfortable working independently in a remote workspace
• Familiarity with basic computer tools and online navigation
• Must be at least 18 years old
• Must reside in the U.S., U.K., or another approved hiring region

What This Role Offers

• Flexible remote scheduling options
• Structured onboarding with continued mentorship opportunities
• Access to travel supplier partnerships and coordination resources
• Eligibility for travel-related incentives and industry perks
• Opportunities for advancement into expanded client support or coordination roles over time