Customer Support Technician II - Autonomous Commercial Landscaping

Autonomous Solutions, Inc. (ASI); Longmont (CO); On-site; USD 60,000 - 85,000; Full time

Job summary

Autonomous Solutions, Inc. (ASI) in Longmont, CO seeks a Customer Support Technician to diagnose and correct autonomous robots and control systems in our Landscaping division.

You will support internal and external customers, troubleshoot hardware and software, calibrate machines, and maintain network connectivity while prioritizing safety. The role requires hands-on problem solving, good communication, and willingness to travel.

Qualifications

• College graduate, trade school, or equivalent experience.
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook.
• Good communication skills, verbal and written.
• Good organizational skills and attention to detail.
• Experience with CRM systems (Salesforce, SAP).
• Experience with various machines (heavy equipment, vehicles, agri-machinery).
• Experience with electronics and DC circuits; able to use a digital multimeter.
• Experience with diagnostic tools or programs (e.g. OBD).
• Understand CAN bus on vehicle communications and GNSS basics.
• Experience with wireless and wired networks.

Responsibilities

• Diagnose errors with autonomous vehicles and control systems.
• Repair, calibrate, and correct autonomous machines as required.
• Maintain and support wireless radio networks.
• Diagnose and recreate customer support issues.
• Document support cases and update troubleshooting procedures.
• Support internal customer 'ASI Durability' and external customers.
• Be hands on and prioritize safety; learn to operate vehicles safely.
• Travel as needed to support customers.

Skills

Good communication

CRM experience

Electrical troubleshooting

Attention to detail

CAN bus basics

GNSS basics

Wireless networks

Diagnositic tools

Education

College graduate / trade school

Tools

CRM software (Salesforce, SAP)

OBD diagnostic tools

Digital multimeter

Job description

Overview

We are seeking a Customer Support Technician to support customers in diagnosing and correcting autonomous robots in our Autonomous Commercial Landscaping division in Longmont, CO.

Responsibilities

• Support ASI internal customer "ASI Durability" and ASI external customers
• Diagnose errors with autonomous vehicles and control systems
• Repair, correct, and/or calibrate autonomous machines as required
• Make safety a priority
• Be hands on and have a desire to learn
• Learn to operate autonomous vehicles in a safe manner
• Maintain and support wireless radio network
• Diagnose and recreate customer support issues
• Document support cases and update troubleshooting procedures

Qualifications

• College graduate, trade school, or equivalent experience
• Experienced with Microsoft Word, Excel, PowerPoint, and Outlook
• Good communication skills, verbal and written
• Good organizational skills
• Attention to detail
• Experience with CRM (Salesforces, SAP) programs
• Experience with a variety of machines (Heavy Equipment, Automobiles, Agriculture machines) will be helpful
• Experience with electronics and DC electrical circuits and the ability to use a digital multimeter
• Experience with diagnostic tools or programs (i.e. OBD tool)
• Understand basics of CAN bus on vehicle communications
• Understand basic GNSS systems
• Experience with wireless and wired networks

Additional Considerations

• Candidate should have travel experience
• Bi-lingual, multi-lingual preferred

At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.