Customer Support Technician II - Autonomous Commercial Landscaping

Autonomous Solutions; Longmont (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Autonomous Solutions is seeking a Customer Support Technician in Longmont, CO to diagnose and repair autonomous robots and control systems for the ASI division. The role emphasizes safety, hands-on learning, and effective communication with internal and external customers.

The technician will support ASI Durability and external clients, operate and calibrate machines, and maintain networked systems while documenting issues and improving troubleshooting procedures. Travel is anticipated.

Qualifications

• Requires college graduate, trade school, or equivalent experience.
• Proficient with MS Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication.
• Good organizational skills and attention to detail.

Responsibilities

• Diagnose errors with autonomous vehicles and control systems.
• Repair, calibrate, and adjust autonomous machines as needed.
• Prioritize safety in all tasks and field operations.
• Be hands-on and eager to learn across hardware and software.
• Learn to operate autonomous vehicles safely.
• Maintain and support wireless and wired networks for ASI systems.
• Diagnose and recreate customer support issues; update procedures as needed.
• Document support cases thoroughly and update troubleshooting guides.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

CRM (Salesforce)

CRM (SAP)

Communication

Organizational skills

Attention to detail

CAN bus

GNSS basics

Wireless networks

Diagnostics tools

OBD tool

Digital multimeter

Heavy equipment/vehicles

Education

College degree or trade school, or equivalent

Tools

Salesforce

SAP

OBD tool

Digital Multimeter

Job description

We are seeking a Customer Support Technician to support customers in diagnosing and correcting autonomous robots in our Autonomous Commercial Landscaping division in Longmont, CO.

Job Requirements

• Technician will support ASI internal customer "ASI Durability" and ASI external customers
• Responsible for diagnosing errors with autonomous vehicles and control systems
• Repair, correct, and/or calibrate autonomous machines as required
• Make safety a priority
• Must be hands on and have a desire to learn
• Learn to operate autonomous vehicles in a safe manner
• Maintain and support wireless radio network
• Diagnose and recreate customer support issues
• Document support cases and update troubleshooting procedures

Qualifications

• College graduate, trade school, or equivalent experience
• Experienced with Microsoft Word, Excel, PowerPoint, and Outlook
• Good communication skills, verbal and written
• Good organizational skills
• Attention to detail
• Experience with CRM (Salesforces, SAP) programs
• Experience with a variety of machines (Heavy Equipment, Automobiles, Agriculture machines) will be helpful
• Experience with electronics and D/C electrical circuits and the ability to use a digital multi-meter
• Experience with diagnostic tools or programs (i.e. OBD tool)
• Understand basics of CAN bus on vehicle communications
• Understand basic GNSS systems
• Experience with wireless and wired networks

Additional Considerations

• Candidate should have travel experience
• Bi-lingual, multi-lingual preferred

At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.