Customer Support Technician

Renewyx; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Renewyx in Phoenix is seeking a Customer Support Technician to troubleshoot electronic tracking controller systems and support field service teams. You will be hands-on with grounding and bonding, build training materials, and monitor customer site uptime.

You will travel roughly 50% to customer sites and collaborate with engineering and business development to resolve specification and performance issues while testing new tracker features.

Qualifications

• Associate's degree in electronics technology or a related field.
• 1 to 3 years of industrial experience testing and troubleshooting electronic systems.
• Strong written and verbal communication, and the ability to work independently.

Responsibilities

• Troubleshoot electronic systems for customers and field service teams.
• Support controller validation testing and build training materials.
• Monitor customer site uptime and coordinate with suppliers on specs.
• Help test new tracker features and travel to customer sites as needed.

Skills

Troubleshooting electronic systems

Field service experience

Communication skills

Independent work

Education

Associate's degree in electronics technology

Tools

Electronics testing equipment

Job description

We're hiring a Customer Support Technician for a solar tracker and racking systems manufacturer, based in Phoenix.

You’ll get hands‑on with tracker control systems, grounding and bonding, and power distribution, working directly with the engineering, business development, and customer teams to keep solar sites performing.

The role:

Troubleshoot electronic systems for customers and field service teams, support controller validation testing, and build training materials for operations and field engineers. You'll monitor customer site uptime, work with suppliers on specification and performance issues, and help test new tracker features. The role runs roughly 50% field travel to customer sites and the rest on site.

What you'll bring:

• Associate's degree in electronics technology or a related field
• 1 to 3 years of industrial experience testing and troubleshooting electronic systems
• Strong written and verbal communication, and the ability to work independently

Nice to have (bonus, not required):

• Knowledge of solar tracking systems
• Experience with component specification
• Familiarity with quality and reliability engineering principles
• Experience working with suppliers

What's on offer:

• Compensation based on experience
• Permanent, full-time role
• A growing solar hardware business with real customer impact