Field Service Engineer - Installation

Vaisala; Boston (MA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid time off

Job summary

Vaisala in Boston, MA is seeking a Field Installation Engineer in the Northeast region to join our Industrial Measurements team and provide onsite installation and support for the viewLinc continuous monitoring system for pharma and life science customers.

You will travel up to 75% annually, performing onsite installation, validation (IQ/OQ/PQ), and training to ensure systems are compliant and reliable in regulated environments.

Qualifications

• Bachelor’s degree or equivalent in a technical field.
• 5–8 years of experience in a field engineer, field service, or technical support role.
• Certified training in metrology, computer networking, or electronics.
• Strong practical knowledge of TCP/IP networking, including device configuration, subnetting, DHCP, DNS, NAT, firewalls, and basic VPN troubleshooting.
• Hands-on experience with industrial gateways, cellular routers, or comparable networked devices; experience with Digi platforms is strongly preferred.
• Experience working in GxP‑regulated environments, such as pharmaceutical, biotechnology, medical device, or healthcare.
• Familiarity with FDA 21 CFR Part 11, EU GMP Annex 11, and IQ/OQ/PQ validation processes.

Responsibilities

• Perform onsite installation, configuration, commissioning, upgrades, troubleshooting, and repair of viewLinc hardware and software.
• Install and support data loggers, sensors, transmitters, gateways, industrial cellular routers, serial servers, and related networked devices.
• Diagnose connectivity issues involving Ethernet, Wi‑Fi, cellular networks, IP addressing, DHCP, DNS, NAT, firewalls, port forwarding, and VPNs.
• Support customer validation activities, including IQ/OQ/PQ, and collaborate with Quality and Validation teams in GxP‑regulated environments.
• Deliver technical training on system operation, alarm management, reporting, and basic troubleshooting.
• Maintain accurate service records, calibration documentation, site reports, and expense submissions.
• Partner with Technical Support, Sales, and Customer Success teams to resolve complex customer issues and ensure a high‑quality service experience.
• Identify and communicate product‑improvement opportunities based on customer and field experience.
• Manage travel schedules, customer appointments, and daily workload independently.

Skills

TCP/IP networking

Industrial networking

Field installation

Customer facing

Travel readiness

Education

Bachelor’s degree in computer science, electrical or mechanical engineering

Tools

Digi platforms

Job description

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Location: Boston, US

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

Industrial Measurements business area serves a wide range of industries and applications ranging from pharmaceutical to food industries, and from warehouses to power transformers. It offers a broad range of accurate and reliable measurement instruments based on the cutting-edge technology to help our customers optimize their processes, improve efficiency, minimize energy consumption, and ensure the high quality of their end-products.

Why Join Us?

We are seeking a motivatedField Installation Engineerin theNortheast Regionto join our Industrial Measurements team and provide onsite installation and support for our viewLinc® continuous monitoring system product line.

In this role, you will work directly with pharmaceutical, biotechnology, healthcare, and other life science customers to install, configure, validate, and support critical environmental monitoring systems. You will combine hands‑on expertise in instrumentation, computer networking, and metrology with strong customer‑facing skills to help ensure systems are reliable, compliant, and operating effectively.

Vaisala is a market leader in environmental monitoring systems designed to meet the stringent requirements of FDA-regulated GxP customers. This remote, customer‑facing role requires domestic and international travel, up to75% annually. The successful candidate should reside within 1 hour driving distance from a major airport.

What’s Your Role?

Perform onsite installation, configuration, commissioning, upgrades, troubleshooting, and repair of viewLinc hardware and software.

Install and support data loggers, sensors, transmitters, gateways, industrial cellular routers, serial servers, and related networked devices.

Diagnose connectivity issues involving Ethernet, Wi‑Fi, cellular networks, IP addressing, DHCP, DNS, NAT, firewalls, port forwarding, and VPNs.

Support customer validation activities, including IQ/OQ/PQ, and collaborate with Quality and Validation teams in GxP‑regulated environments.

Deliver technical training on system operation, alarm management, reporting, and basic troubleshooting.

Maintain accurate service records, calibration documentation, site reports, and expense submissions.

Partner with Technical Support, Sales, and Customer Success teams to resolve complex customer issues and ensure a high‑quality service experience.

Identify and communicate product‑improvement opportunities based on customer and field experience.

Manage travel schedules, customer appointments, and daily workload independently.

What will you bring?

Bachelor’s degree in computer science, electrical or mechanical engineering, or another technical field preferred; equivalent education and experience will be considered.

5-8 years of experience in a field engineer, field service, or technical support role.

Certified training in metrology, computer networking, or electronics.

Strong practical knowledge of TCP/IP networking, including device configuration, subnetting, DHCP, DNS, NAT, firewalls, and basic VPN troubleshooting.

Hands‑on experience with industrial gateways, cellular routers, or comparable networked devices; experience with Digi platforms is strongly preferred.

Experience working in GxP‑regulated environments, such as pharmaceutical, biotechnology, medical device, or healthcare.

Familiarity with FDA 21 CFR Part 11, EU GMP Annex 11, and IQ/OQ/PQ validation processes.

Knowledge of low‑voltage analog signal wiring and basic circuit diagnostics.

Relevant OSHA safety certifications preferred.

Ability to work independently, travel extensively, and work in customer environments that may include elevations, enclosed spaces, or cold conditions.

Current U.S. passport and willingness to travel domestically and internationally.

ANTICIPATED SALARY RANGE:$85,000-95,000 annually with an annual performance bonus plan. Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below.

What we offer:

• health
• dental
• vision insurance
• flexible spending accounts
• company paid life
• long and short term disability
• 401(K) plan with company match
• a variety of voluntary benefits programs
• Employee Assistance Programs
• tuition reimbursement
• holiday pay
• generous paid time off plan

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended. As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE Veteran/Disability

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at [e-mail].