Customer Support Technical Training

Adecco US, Inc.; Austin (TX); On-site; USD 34,000 - 43,000; Full time

Job summary

Adecco US, Inc. is hiring immediately for a Customer Support Technical Training contractor in Austin, TX to support our XR training centers. The role involves hosting sessions, managing XR hardware, installing software, and coordinating training activities.

The position is a 6–18 month contract run, with a typical Mon–Fri 8am–5pm CST schedule and occasional evenings or one weekend per month. Compensation is hourly and commensurate with experience.

Qualifications

• Hands-on VR/AR hardware installation experience (Quest, Vive, or similar).
• Ability to host and support group training sessions.
• Strong troubleshooting skills with software builds installation/testing.

Responsibilities

• Host, facilitate and support XR training sessions with onboarding and safety guidance.
• Maintain VR/AR headsets, controllers, charging stations, and workstations; manage inventory.
• Install new XR software builds and training modules; perform basic QA checks and report issues.
• Prepare training spaces and coordinate schedules with stakeholders; ensure safety and a quality user experience.

Skills

XR hardware installation

Hosting training sessions

Troubleshooting software builds

Effective communication

Tools

Quest/VR headsets

Job description

Adecco is hiring immediately for Customer Support Technical Training with a local client in Austin, TX.

Duration: 6-18 months

Location: Austin, Texas

Bill Rate: $25.00 to $ 30.50/hr

Shift: Mon – Fri 8am -5pm CST. Occasionally work until 6pm. One weekend per month (Needs some flexibility)

Overview

We are seeking a hands-on, detail-oriented contractor to support daily operations of our Extended Reality (XR) Training Centers located in Austin, TX. These centers deliver immersive VR/AR training used to upskill technical employees across the organization. The ideal candidate is comfortable hosting classes, managing XR hardware, installing software updates, and ensuring smooth, high quality training experiences for learners.

Key Responsibilities

Training Delivery

• Host, facilitate and support XR training sessions. Provide onboarding, safety guidance, and basic XR usage instructions.
• Support learners throughout each session, ensuring they can complete assigned training modules.
• Set up training rooms, manage equipment checkout, and maintain an orderly learning environment

XR Device Maintenance & Operations

• Maintain VR/AR headsets, controllers, charging stations, and workstation PCs.
• Clean, charge, environment.
• Inspect devices regularly to ensure readiness.
• Troubleshoot hardware or connectivity issues as they arise.
• Monitor device inventory and support capacity planning for concurrent training sessions.

Software Installation, QA Testing & Bug Reporting

• Install new XR software builds and training modules as they are released.
• Validate installations and conduct basic QA checks to ensure:
  • Smooth application launch and navigation
  • Proper device tracking and interaction
  • Audio/visual stability
  • Usable flows for trainees
• Identify, document, and report bugs or performance issues.
• Communicate clearly with development or support teams to help reproduce and resolve issues.

Center Operations & Coordination

• Prepare XR training spaces, ensuring equipment and layouts are consistent with operational needs.
• Coordinate schedules with local and global training stakeholders.
• Maintain high standards of cleanliness, safety, and user experience in both training centers.
• Assist with tracking attendance, completions, and general training throughput when needed.

Required Qualifications

• Hands-on Experience with VR/AR hardware installation (e.g., Quest, Vive, or similar platforms).
• Ability to confidently host and support group training sessions.
• Strong troubleshooting skills and comfort installing/testing software builds.
• Excellent communication skills and professionalism when interacting with learners.

Preferred Qualifications

• Experience operating training labs, AV rooms, tech centers, demo studios or similar environments.
• Familiarity with VR/AR content deployment or device fleet management tools.
• Ability to support training operations across multiple shifts.
• Basic experience with networking, PC configuration, or Windows administration (bonus)

If you’re passionate about emerging tech and enjoy a mix of operational, technical, and user-facing work, we’d love to hear from you.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their

Pay Details

$25.00 to $30.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.