Customer Support Team Lead — Inspire World‑Class Service

OPENLANE; Carmel (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits w

Immediately vested 401K (US) or RRSP (

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US

Employer-paid short-term disability,长期

Tuition Reimbursement for eligible

Opportunities to expand your skill set

Company culture of internal promotions

Job summary

OPENLANE is seeking a Customer Support Supervisor to lead our customer inquiries handling and issue resolution efforts. You will mentor a team of Customer Support Specialists, ensuring a world-class service experience across all interactions.

The ideal candidate brings 5+ years in customer support and at least 1 year in leadership. As part of a data-driven, global organization, you’ll drive performance, collaborate with multiple departments, and shape processes to boost efficiency and customer

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of customer service/ contact center experience.
• 1+ year of leadership experience.

Responsibilities

• Lead a team responsible for responding to customer inquiries and resolving customer issues.
• Partner across departments to resolve escalations for best customer experience.
• Manage team workforce and time cards and report on team performance to management.
• Handle escalated customer issues.
• Establish and manage KPIs for the team and ensure department goals are met.
• Create and implement streamlined processes to enhance accuracy and efficiency.
• Lead team discussions and activities and mentor teammates on product knowledge and procedures.
• Provide feedback to Supervisors and leaders on customer issues and process improvements.

Skills

Customer-focused

Communicative

Leadership

Education

Bachelor's degree or equivalent

Job description

OPENLANE is seeking a Customer Support Supervisor to lead our customer inquiries handling and issue resolution efforts. You will mentor a team of Customer Support Specialists, ensuring a world-class service experience across all interactions.

The ideal candidate brings 5+ years in customer support and at least 1 year in leadership. As part of a data-driven, global organization, you’ll drive performance, collaborate with multiple departments, and shape processes to boost efficiency and customer