Customer Support Supervisor: Lead & Elevate Service Teams

TVH Parts Co; Olathe (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Onsite health clinic

401(k) match

Onsite gym

Onsite preschool

Restaurant on site

Team events

Job summary

TVH Parts Co in Olathe, KS is seeking a USA Customer Support Supervisor to lead a team of Customer Support Specialists and drive service excellence. You will monitor KPI performance, coach staff, and coordinate staffing, training, and payroll processes to ensure consistent, high-quality customer interactions.

The role requires a minimum of 5 years in customer service with leadership experience, a Bachelor’s degree preferred, and strong communication and analytical skills.

Qualifications

• Minimum 5 years in customer service with leadership experience.
• Bachelor’s degree preferred.
• Strong communication and analytical skills for KPI review.

Responsibilities

• Supervise and mentor a team of Customer Support Specialists.
• Drive engagement, provide coaching, and maintain peak KPI performance.
• Oversee staffing, time-off, overtime, and payroll approvals.
• Escalate complex issues and coordinate cross-functional collaboration.
• Partner with HR for recruiting and ensure policy compliance.
• Plan ERP integrations with sales and IT teams.

Skills

Team Leadership

Coaching

Customer Service

Analytical Skills

Communication

Travel

Education

Bachelor's degree

Tools

ERP software

Job description

TVH Parts Co in Olathe, KS is seeking a USA Customer Support Supervisor to lead a team of Customer Support Specialists and drive service excellence. You will monitor KPI performance, coach staff, and coordinate staffing, training, and payroll processes to ensure consistent, high-quality customer interactions.

The role requires a minimum of 5 years in customer service with leadership experience, a Bachelor’s degree preferred, and strong communication and analytical skills.