Customer Support Steering Specialist

BMW Group; Woodcliff Lake (NJ); On-site; USD 58,000 - 96,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with Company match and RIA

Employee vehicle program

Bonus eligibility

Paid Parental Leave

Generous PTO and Company paid holidays

Voluntary Benefits

Job summary

BMW Group USA in Woodcliff Lake, NJ is hiring a Customer Support Steering Specialist to help develop, implement, and monitor the Aftersales Granular Performance Management program across regional and national operations. You will coordinate with department heads, track KPIs, run monthly sessions, and support performance reporting and QMS reviews.

Relocation available; health, dental, and vision insurance, 401(k) with company match, employee vehicle program, and other benefits accompany a culture

Qualifications

• Bachelor's degree required.
• 3–5 years in Finance, Corporate Strategy, Sales & Service Strategy, marketing/brand management, or product management.
• Strategy consulting experience is beneficial.

Responsibilities

• Support ongoing development, improvement, and implementation of the Aftersales Granular Performance Management (GPM) program, including milestone tracking and governance.
• Maintain strong communication with department heads to gather feedback, negotiate KPIs, and ensure the program remains relevant across all operational touchpoints.
• Help facilitate monthly GPM working sessions by monitoring dealer performance and steering discussions toward actionable next steps.
• Assist with establishing performance-tracking processes, reporting plans, and integration of GPM logic within regional and national operations.
• Support creation and upkeep of strategic work-package performance-tracking processes and periodic management reviews, escalating risks as needed.
• Support the full 3LTA target management process, including tracking, quarterly updates, and risk identification.
• Maintain and support the internal target-tracking platform and contribute to quarterly performance reporting for the C4 US A management circle.
• Serve as QMS Champion for C4-US-A-1 by assisting with QMS reviews and audits.

Skills

Finance

Corporate Strategy

Sales & Service Strategy

Strategy Marketing/Brand management

Product Management

Strategy Consulting

Education

Bachelor's Degree

Job description

Job Title: Customer Support Steering Specialist

Posting Start Date: 11/12/26

Job Location (Long):

Woodcliff Lake, New Jersey United States

Job Description

WHAT AWAITS YOU.

• Support ongoing development, improvement, and implementation of the Aftersales Granular Performance Management (GPM) program, including milestone tracking and governance.
• Maintain strong communication with department heads to gather feedback, negotiate annual KPIs, and ensure the program remains relevant across all operational touchpoints.
• Help facilitate monthly GPM working sessions by monitoring dealer performance, identifying underperforming areas, and steering discussions toward clear, actionable next steps.
• Assist with establishing performance‑tracking processes, maintaining communication and reporting plans, and supporting integration of GPM logic within regional and national operations, including a bilateral feedback platform.
• Support the creation and upkeep of strategic work‑package performance‑tracking processes while assisting with periodic management reviews and escalating risks or deviations as needed.
• Support the full 3LTA target management process, including maintaining tracking systems, collecting quarterly updates, and identifying shortfalls and risks.
• Maintain and support the internal target‑tracking platform while contributing to quarterly performance reporting for the C4 US A management circle.
• Serve as QMS Champion for C4‑US‑A‑1 by assisting with QMS reviews and providing support during audits.

What You Should Bring.

• Bachelors Degree
• Minimum of 3-5 years in Finance, Corporate Strategy, Sales & Service Strategy, strategic Marketing/Brand management, Product Management; Strategy Consulting experiences beneficial
• Experience working at BMW HQ a plus

What You Can Look Forward To.

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs

Relocation is available for this position.

The expected salary range for this position is $57,900.00 - $95,500.00.

The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

As part of the hiring process, you may be required to successfully pass a background check. A satisfactory completion of a background investigation including verification of education, prior employment, criminal history, credit check history, and pre-employment drug screen to the extent permissible under applicable state law, is a condition of your offer of employment and your continued employment. The results of your background investigation are satisfactory and acceptable in the sole judgement and discretion of BMW Shared Services, LLC.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation,Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.