Customer Support Specialist - Zendesk Pro, Hybrid/Remote

NextPlay Jobs; Rosemont (IL); Híbrido; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equipment provided

Hybrid work model

Multiple start dates

Descripción de la vacante

NextPlay Jobs is seeking a Customer Service Specialist to support members through phone, email, and chat in a hybrid role. You’ll handle inquiries about accounts, renewals, payments, and services with accuracy and empathy.

The ideal candidate has 1+ year in customer service and experience with Zendesk or Salesforce, plus familiarity with CRM systems; insurance or membership experience is a plus.

Formación

• Associate’s degree or equivalent experience preferred.
• 1+ year of customer service, support, call center, or member services experience.
• Experience using Zendesk, Salesforce, or similar CRM/ticketing systems preferred.
• Insurance, association, or membership-based industry experience is a plus.

Responsabilidades

• Serve as a primary point of contact for customers via phone, email, and live chat.
• Respond to questions related to accounts, renewals, payments, and services.
• Deliver timely, accurate, and professional support.
• Maintain detailed documentation of customer interactions and case resolutions.
• Monitor service queues and meet response time expectations.
• Work cross-functionally with internal teams to resolve customer concerns.
• Support operational projects and administrative tasks as needed.
• Contribute ideas for improving processes and customer experience workflows.

Conocimientos

Communication

Multitasking

Detail-oriented

Organizational skills

Empathetic mindset

Educación

Associate’s degree or equivalent experience

Herramientas

Zendesk

Salesforce

CRM systems

MS Office (Outlook, Excel, Word, Teams)

Descripción del empleo

NextPlay Jobs is seeking a Customer Service Specialist to support members through phone, email, and chat in a hybrid role. You’ll handle inquiries about accounts, renewals, payments, and services with accuracy and empathy.

The ideal candidate has 1+ year in customer service and experience with Zendesk or Salesforce, plus familiarity with CRM systems; insurance or membership experience is a plus.