Customer Support Specialist: VXI in Morrow

Wired Currencies; Morrow (GA); On-site; USD 26,000 - 37,000; Full time

Job summary

VXI is seeking a Customer Support Specialist for an on-site role in Morrow, Georgia. The position handles customer questions by chat and email, resolves inquiries, and communicates recurring issues to internal teams.

The role requires at least three years in customer-facing roles and is paid up to $23 per hour. The specialist collaborates with Operations, Product, and Engineering, contributes to self-service resources, and uses dashboards and AI-assisted tools to manage workflows.

Qualifications

• Applicants need at least three years of experience in customer support, customer experience, customer success, or another customer-facing position.
• At least one year of informal or shadow leadership and one year of Trust and Safety experience are required.
• A high school diploma or GED is required.
• A bachelor’s degree is preferred, or related experience and training may provide an equivalent combination.
• Strong written and verbal communication, attention to detail, resilience during high case volumes, and ownership of customer issues are required.
• Experience in fintech, cryptocurrency, brokerage, or financial services is preferred.
• Fraud prevention, risk management, compliance, documentation, escalations, chatbot-assisted support, and concurrent-chat experience are also preferred.

Responsibilities

• Responding to customers through email and chat
• Resolves inquiries and communicates recurring issues to internal teams
• Identifies trends and recommends service improvements
• Maintains support documentation and self-service resources
• Uses dashboards and support tools to manage workflows
• Supports automation and continuous-improvement work
• Completing required queue certifications

Skills

Customer support

Chat and Email

Written communication

Attention to detail

Resilience in high-volume environments

Ownership of customer issues

Fintech experience

Cryptocurrency experience

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

VXI is hiring a full-time Customer Support Specialist, Chat and Email, for an onsite role in Morrow, Georgia. The position handles customer questions by chat and email, resolves inquiries, and communicates recurring issues to internal teams. Pay reaches $23 per hour. The role is intended for a mid-level individual contributor with at least three years of customer support, customer experience, customer success, or another customer-facing background.Fintech, cryptocurrency, brokerage, financial-services, fraud prevention, risk management, and compliance experience are preferred rather than required. The work includes high-volume customer contact, support documentation, workflow improvement, and collaboration with Operations, Product, and Engineering. VXI lists the role as 100% onsite and does not state an application deadline.

Role: Customer Support Specialist, Chat and Email

Employer: VXILocation: Morrow, Georgia, United States

Employment: Full-time, onsite

Pay: Up to $23 per hour

Experience: At least 3 years in customer support, customer experience, customer success, or another customer-facing role

Customer Support Work At VXI

The specialist responds to customers through email and chat, resolves questions, and identifies patterns that can improve service. The role also contributes to self-service resources and support documentation, so clear written communication is part of the daily work.

Support tools, dashboards, and AI-assisted technology are used to manage cases and improve workflows. The specialist communicates customer feedback to Operations, Product, Engineering, and other teams.

VXI describes its business as customer experience and business process outsourcing for enterprise organizations, with services that include CX operations, CX technology and AI, collections, revenue generation, and social media.

Responsibilities In Chat And Email Support

• Responding to customer inquiries by email and chat
• Resolving cases and communicating customer issues to internal teams
• Identifying trends and recommending service improvements
• Maintaining support documentation and self-service resources
• Using dashboards and support tools to manage workflows
• Supporting automation and continuous-improvement work
• Completing required queue certifications

Qualifications And Experience

Applicants need at least three years of experience in customer support, customer experience, customer success, or another customer-facing position.

At least one year of informal or shadow leadership and one year of Trust and Safety experience are required.

A high school diploma or GED is required.

A bachelor's degree is preferred, or related experience and training may provide an equivalent combination.

Strong written and verbal communication, attention to detail, resilience during high case volumes, and ownership of customer issues are required.

Experience in fintech, cryptocurrency, brokerage, or financial services is preferred.

Fraud prevention, risk management, compliance, documentation, escalations, chatbot-assisted support, and concurrent-chat experience are also preferred.

Workplace And Application Facts

The position is based inside a center in Morrow and is 100% onsite. The normal work environment has a moderate noise level. Occasional lifting or moving of items weighing up to 10 pounds is specified.

VXI provides customer experience and business process outsourcing services across industries that include banking and financial services, insurance, communications and media, healthcare, retail, and technology.

Salary and the stated application details come from the employer's active job posting.

Benefits are not provided by the employer.

The employer does not provide an closing date on the posting.

Frequently Asked Questions

What is the salary?

Pay is up to $23 per hour.

Is the job remote?

No.

What employment type is listed?

The role is full-time.

Is cryptocurrency experience required?

No. Cryptocurrency, fintech, brokerage, and financial-services experience are preferred. The required background is customer-facing experience with the qualifications stated above.

What is the application deadline?

The employer does not provide an application deadline.

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