Customer Support Specialist (US Hours)

Aviy; United States; Remote; USD 45,000 - 62,000; Full time

Benefits offered by this job

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Flexible hours

Annual learning budget

Generous paid time off

Paid parental leave

Job summary

Aviy is seeking a customer support specialist to cover US business hours, remotely. The role involves email and chat support, troubleshooting payments and documents, and answering questions on US tax, currency, and payment methods. You will also build help content and coordinate handovers with teams across time zones.

We value a couple of years of software product support, strong written English, and reliable, consistent scheduling. This is a fully remote US role.

Qualifications

• A couple of years in customer support, preferably for a software product, with excellent written English and solid troubleshooting ability.

Responsibilities

• Provide support across email and chat during US business hours
• Troubleshoot payment and document issues end to end
• Handle questions about US tax, currency and payment methods
• Build help content for US customers
• Work the handover with colleagues in other time zones

Skills

Customer support

Job description

Our US customer base is growing, and people there deserve support during their working hours rather than ours.

This role anchors that coverage. Same work as the rest of the support team, same standards, on a US schedule.

The work

The job:

• Provide support across email and chat during US business hours
• Troubleshoot payment and document issues end to end
• Handle questions about US tax, currency and payment methods
• Build help content for US customers
• Work the handover with colleagues in other time zones

What we are looking for

A couple of years in customer support, preferably for a software product, with excellent written English and solid troubleshooting ability.

Reliability on a consistent schedule matters here more than it does elsewhere, because someone is depending on the cover.

Where you work

This one is fully remote. We care where you are only insofar as the law does: you need the right to work in the US already, because there is no office attached to this job for us to sponsor you into. Beyond that, work from wherever you work best.

We overlap a few hours a day and write the rest down. Most decisions live in documents and pull requests rather than meetings, which is partly a philosophy and mostly a consequence of being spread across time zones.

Pay and the rest of it

$45,000-$62,000 a year, reviewed every year against the market for where you live, plus share options - everyone here owns a piece of the company.

Flexible hours, a budget for whatever laptop and desk you actually want, an annual learning budget, generous paid time off that we check people take, and paid parental leave for every parent however you become one.