Customer Support Specialist — Title & Escrow

First Source Title; Pompano Beach (FL); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Remote or hybrid work

Benefits package

401(k) match

Paid time off

Growth opportunities

Company holidays

Job summary

First Source Title Agency is seeking a Customer Support Specialist with title and escrow knowledge to manage new orders and keep files moving. You’ll communicate with lenders, agents, and borrowers, update ResWare, and resolve routine questions while escalating complex issues as needed.

The role supports a remote-first or hybrid setup from the Pompano Beach, FL area, with a focus on accuracy, proactive updates, and high-volume organization.

Qualifications

• 2+ years of experience in title insurance or escrow — required.
• Familiar with the residential real estate closing process and title terminology (commitments, requirements, exceptions, payoffs, CDs).
• Hands-on experience in ResWare, or strong experience in a comparable title production platform (SoftPro, Qualia) with the ability to pick up ResWare quickly.
• Excellent written and verbal communication; you can explain a title issue to a borrower and to a lender in the language each one needs.
• Strong organization and follow-through across a high volume of active files.
• Comfortable working independently in a remote environment, with reliable high-speed internet and a private, professional workspace.
• Proficiency with Microsoft Office / Google Workspace and email-based client communication.

Responsibilities

• Enter new title orders accurately and completely, including property, party, lender, and transaction details
• Provide proactive status updates to clients, lenders, agents, and borrowers throughout the life of the file
• Update files in ResWare as new documents, payoffs, commitments, and requirements come in, and keep the system of record clean
• Respond to inbound client calls and emails promptly, resolving routine questions and routing complex issues to the right internal team
• Track outstanding items and follow up until they’re cleared
• Coordinate with title examiners, curative, and closing/escrow teams to keep transactions on schedule
• Document all client communication in the file so anyone picking it up has full context
• Escalate delays, title issues, and closing risks early, with the details needed to solve them
• Support process improvements that make client communication faster and more consistent

Skills

Title/escrow experience

Communication skills

Organization

Remote work readiness

MS Office / Google Workspace

Tools

ResWare

SoftPro

Qualia

Job description

Customer Support Specialist — Title & Escrow

First Source Title Agency Location: Fully remote, or hybrid out of our Pompano Beach, FL office. Employment type: Full-time. Compensation: based on experience

About First Source Title

First Source Title Agency is a full-service title and escrow company serving clients across multiple states, with offices in Florida, Ohio, and Texas. We handle residential and commercial transactions from order to close, and our clients — lenders, investors, agents, and attorneys — count on us for fast, accurate, dependable communication at every step.

About the Role

We’re looking for a Customer Support Specialist who already knows the title and escrow world. This is the role our clients talk to every day: you’ll open new orders, keep files current, and make sure every party knows where their transaction stands before they have to ask.

You’ll be the connective tissue between our clients and our title, curative, and closing teams - catching issues early, chasing down what’s missing, and keeping files moving.

What You’ll Do

• Enter new title orders accurately and completely, including property, party, lender, and transaction details
• Provide proactive status updates to clients, lenders, agents, and borrowers throughout the life of the file
• Update files in ResWare as new documents, payoffs, commitments, and requirements come in, and keep the system of record clean
• Respond to inbound client calls and emails promptly, resolving routine questions and routing complex issues to the right internal team
• Track outstanding items and follow up until they’re cleared
• Coordinate with title examiners, curative, and closing/escrow teams to keep transactions on schedule
• Document all client communication in the file so anyone picking it up has full context
• Escalate delays, title issues, and closing risks early, with the details needed to solve them
• Support process improvements that make client communication faster and more consistent

What You Bring

• 2+ years of experience in title insurance or escrow — required
• Working knowledge of the residential real estate closing process and title terminology (commitments, requirements, exceptions, payoffs, CDs)
• Hands‑on experience in ResWare, or strong experience in a comparable title production platform (SoftPro, Qualia) with the ability to pick up ResWare quickly
• Excellent written and verbal communication; you can explain a title issue to a borrower and to a lender in the language each one needs
• Strong organization and follow-through across a high volume of active files
• Comfortable working independently in a remote environment, with reliable high-speed internet and a private, professional workspace (candidates near Pompano Beach, FL may work a hybrid schedule if preferred)
• Proficiency with Microsoft Office / Google Workspace and email-based client communication

Nice to have: multi‑state experience, commercial or investor‑portfolio file experience, or a title agent/producer license.

What We Offer

• Competitive base salary ( Please provide your required pay)
• Medical, dental, and vision coverage with company-shared premiums
• 401(k) with company match
• Paid time off and paid holidays
• Your choice of fully remote work or a hybrid schedule at our Pompano Beach, FL office
• A growing company where experienced title people have room to move up

First Source Title Agency is an Equal Opportunity Employer. We consider all qualified applicants without regard to any characteristic protected by federal, state, or local law.