Customer Support Specialist StartupForge Taylorsville, UT

Jamdanceacademy; Taylorsville (UT); On-site; USD 72,000 - 94,000; Full time

Job summary

StartupForge in Utah, Taylorsville, is hiring a Customer Support Specialist to drive cross-selling and lead generation for a three-year program. You will identify churn risks, engage prospects via calls and emails, and route high-intent leads to maximize conversions.

We value empathy, a growth mindset, and proactive problem-solving. Flexible hours, wellness perks, and career development support accompany the role.

Qualifications

• Must demonstrate strong empathy and customer-facing judgment.
• Proven growth mindset with openness to feedback.
• Demonstrated problem-solving in dynamic sales/marketing contexts.
• Experience with outreach across calls, emails, and social channels.

Responsibilities

• Spot accounts at risk of churn in Taylorsville and win them back.
• Prospect via cold calls, emails, and social selling to fill the freelance pipeline.
• Read intent data and route Taylorsville hot leads first.
• Chase warm referrals before competitors in Taylorsville get the call.
• Segment audiences and personalize outreach to lift response rates.
• Manage paid search, social, and email programs end to end.

Skills

Empathy

Growth mindset

Problem-solving

Inbound/outbound outreach

Churn prevention

Audience segmentation

Cold calling

Job description

Most marketers wait for leads; the Customer Support Specialist we want at StartupForge goes out and manufactures them. What StartupForge is really offering: $72,000 - $94,000 for 3 years of Cross-selling, plus growth that does not stall at the door.

Key Responsibilities

• Spot which Taylorsville accounts are about to churn and win them back
• Prospect via cold calls, emails, and social selling to fill the freelance pipeline
• Read intent data and route the Taylorsville hot leads first
• Chase down warm referrals before competitors in Taylorsville get the call
• Segment audiences and personalize outreach to lift response rates
• Manage paid search, social, and email programs end to end

What You’ll Bring

• Proven Empathy judgment when the textbook answer doesn't fit
• A growth mindset and openness to constructive feedback
• Underdog-spirited problem-solving that doesn't wait for permission
• The instinct to ask "what would change your mind?" before debating

StartupForge is the deeply-bought-in company sales marketing professionals across UT reach for when the cheap option finally breaks. Every candidly-kind idea gets a fair hearing at StartupForge, no matter the 5 of experience behind it.

We reward documentation-first contributors with $72,000 - $94,000, flexible hours, wellness perks, and meaningful career development support.