Customer Support Specialist - Solve Tech Issues for Users

Open Dealer Exchange; Southfield (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

700Credit is seeking a Customer Support Specialist in Southfield, MI to deliver exceptional end-user assistance, diagnose issues, and provide timely resolutions for login problems, navigation, and other user challenges.

You will document interactions, escalate complex issues, collaborate with sales, compliance and implementation teams, and contribute to customer retention while identifying potential leads during support.

Qualifications

• Strong verbal and written communication skills with a professional phone presence.
• Ability to stay focused and manage multiple priorities in a structured environment.
• Experience with case management systems and CRM tools is a plus.
• Demonstrated interpersonal and client relationship-building abilities.

Responsibilities

• Provide front-line customer interaction and support for inquiries and service requests.
• Diagnose and resolve technical issues such as login problems and navigation challenges.
• Document all customer interactions accurately in the case management system.
• Escalate complex issues to Level 2 support when needed.
• Follow up with customers to ensure issue resolution and conduct callbacks.
• Collaborate with cross-functional teams including sales, compliance, and implementation.

Skills

Excellent communication

Multitasking

Team player

Customer service mindset

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM tools

Case management systems

Job description

700Credit is seeking a Customer Support Specialist in Southfield, MI to deliver exceptional end-user assistance, diagnose issues, and provide timely resolutions for login problems, navigation, and other user challenges.

You will document interactions, escalate complex issues, collaborate with sales, compliance and implementation teams, and contribute to customer retention while identifying potential leads during support.